Aaron'sReviews of aarons.com

First time using Aaron's and this will be the very last! I set up payments for my Washer & Dryer and had to change the date that my payments were auto drafted due to my employer making payroll changes. I went online to change the dates only and had to pay $34.xx which was not a problem because my payment was moving out a week. When I tried to change my card on file, they charged me ANOTHER $34 just to change my payment method. I will NEVER use Aaron's again. Their customer service phone number goes to another store out of state and when I called "Customer Service" I was told I had to call my local store. The employees will call you if your payment is a day late and demand that you return their call, which I did not because I do not respond to DEMANDS!! Their "customer service" is pathetic and unprofessional!!

Aaron's in Huntsville Alabama is as unprofessional as I've ever seen. When they called about the missed payment it was to schedule a time to pick up the furniture. Ok done with them. So a gentleman knocks on our door to get it already in an ill mood and very short with what he has to say and in a hateful tone. Two more guys arrive to help get the furniture,same thing like it was a problem they were there to do there job. It sucks now days to have to stretch your hard earned dollar and miss a payment and no help ,payment arangment kiss my butt not nothing.

Frit one living out Help get big one work great Know no problem They took little one back and help pick this out over phone they new what talk about . No am very happy and boy bought i very nice and help Ty Anita hoke

I be a loyal Aaron member for years and got Xumo TV and it horrible and then I paid 45 for to get another TV and told it be here Friday and I call late Friday and told it be in Saturday and they call me as they didn't call me and I call again and now they say Monday as I feel I getting run around

At least from them, and I have been trying to speak with someone did speak with the manager of a store, asked to speak to someone higher up. I have waited over a week. Keep being told that it is in progress and being looked at there is nothing to look at. It’s either a yes or a no, but I cannot get a phone call. Very poor Customer Service! You would think at least they could pick up a phone and call you,

Let me say: I love Aaron's I went to them after having a terrible experience at Rent A Center and Aaron's have exceeded my expectations with a friendly and convenient mobile app, low prices, great terms, and a nice website! I have multiple merchandise from this company and pay a fantastic price for the stuff I have, and my local store is absolutely amazing, and wonderful I could not ask for a better company!!! Aaron's is the BEST!!!

I’ve redone my living room, Ordered a couch, fireplace and coffee table. Very solid quality and gorgeous. I get my deliveries from the Princeton WV store.

I have been a customer for many years,paid things off with no problem but this time has been a total nightmare with them. I just purchased a 55"LG t.v and sound bar. First there was NO MANUEL, I was told you don't give th customer one they make you download the instructions, the sound bar again no instructions, the remote was the WRONG one, the remote to the T.V. the middle button is so small when you use it to move the cursor around because the button which is in the middle of the larger button you end up hitting it by mistake, I am getting a different TV and is suppose to be delivered and was told it would be here before 5PM or sooner, I was told my first payment was $97.17 then the 1st of Jan. it would go to $2.19!!! I called and they said they would get the money back into my account that was 3 hrs ago, my bank account was low to begin with and I still had several payments that needed to be paid, which one already went through and was sent back, I'm sorry but this is CRAP!!!!! I want some satisfaction out of this, I just want the MONEY put back into my account before another payment is declined! My name is GWEN WEAVER MY ACCOUNT IS AT THE franklin STORE in Boise Idaho, I have delt with Alex and Jolene the bill person, she has been very helpful but the guys are useless!!! 208-957-2206 I want my money back into my bank account!