Douglas W. S.
Disgusting and Childish Thieves
where do i start.. my wife and i have done business with aarons for over 15 years but after stealing money from my wifes account we are very seriously considering no longer doing business with them. my wife is furious with mike, the manager at the decatur, alabama store who decided to not only take her off of easy pay and not notify her of what he did, then he took her payments but also took it upon himself to take over $14 more dollars for a LATE CHARGE ? ARE YOU SERIOUS or just crooked? i am also furious with them because for one, that was an extremely low down dirty trick considering the fact that we have NEVER been late on ANY of our payments by no means. We have even made our payments early back before you ever required this autopay which is ridiculous. heck my wife has even been given the title of preffered customer or whatever you call it. in my opinion this dirty trick is both disgusting and childish on your part I dont care what your reason is. I called corporate and gave them full details about what happened and was given a refference/ticket number and was told to expect a call within 24Hrs so we waited but no call so i called them back and gave them the refference number only to be told that the case was closed without any notice. the worker opened it back up and again i was told to wait another 24Hrs for a call that at this time am quite sure wont come. know this, screwing with me and ripping me off is one thing but when you mess with one of my loved ones, making them cry only fuels my anger like poking the bear in the cage. I wont tolerate it, especially when we have given you so many years of business and have never been late and have paid off so many items. No excuses i want the $14.75 that was stolen from my wifes account put back with an apology from mike plus i want him reprimanded for his actions and whoever else was involved in this. I aint done yet, this will be reported to the BBB and a few more places. I dont want any excuses in a reply to my review, just give her the extra money you took. I dont care if its just the $14.75. she owed $105.23 for her 2 payments and paid it but the $14.75 rightfully belongs to her. you know who we are and you have both our phone numbers and before you call stating youy have to talk to her just know that i am over both mine and her account. Out of fairness you do right by her and my respect will be restored with Aarons but with me , respect is earned not given.