Cheryl
I am writing to formally express my concern of unprofessional behavior.…
I am writing to formally express my concern regarding the conduct of the store manager, Mr. Tyler Denman, during my visit to your location at 1636 S. Braddock Ave, Suite B, Pittsburgh, PA 15218, on June 25th between 2:30 and 3:00 PM. The purpose of my visit was to report an incident involving two individuals in an Aaron’s truck who were observed by my neighbor aggressively banging on the rear door of my property. This occurred following the eviction of a tenant who had left behind a refrigerator. When I arrived on-site, I discovered the back door had been splintered — evidence of an attempted forced entry, no access was gained. I came to the store to file a complaint and schedule a pickup for the appliance. During this visit, Mr. Denman came from behind his desk and followed me to the exit, shouting, “Get out of my store.” I can’t understand why his behavior escalated. At no point did I raise my voice or behave in an aggressive manner that would justify such a reaction. I entered the store with the intention of resolving an issue, and I was met instead with hostility and unprofessional conduct. The store manager's actions reflect poorly on the business and fall short of the standard of customer service one should expect. A manager is expected to lead by example, demonstrating professionalism and courtesy, particularly in challenging situations. Mr. Denman's response did not meet that expectation and was both disappointing and unacceptable. I respectfully request that this matter be taken seriously. I hope you will review any available surveillance footage from the time of the incident and take appropriate measures to ensure this type of behavior does not occur again. Thank you for your attention to this matter.