Amber
This rating is based solely on customer…
This rating is based solely on customer service with the company!!! There is absolutely no contact number for customer service. If you try and send an email you are redirected to a “does this answer your question “ auto populated message. The answer is no it did not answer my question! I wanted to take advantage of the 50% off sale before I cancelled and subscribed, however there was no one to reach so that I could take advantage of this! Not only did they charge me $99.99 for a yearly subscription but also charged me $59.99 which was the 50% off deal. I called iTunes/ apple like their app/ website recommendation. They had no documentation of this transaction even being made therefore could not reimburse me. Just for future reference for anyone that has this same issue, if the charge does not say iTunes( which this did not) on your bank statement, iTunes cannot help you! Such a shame because this is a great workout tool. ****update***** After emailing the provided email below, my membership was completely cancelled!!! So now I have been charged twice and cannot access my account!!! No one has responded to the many emails I have sent, do not get this app!!!! Now I’m going to let my bank take my money back!
Response from AaptivJun 22, 2018
Hi Amber, we're terrible sorry for the issue. It sounds like you may have signed up for two subscriptions, one with the discount and one without. You are correct that you cannot cancel your subscription through Apple if that was not your method of signup. We include all cancellation instructions in our FAQ article, "How do I cancel my subscription", which you can view here: https://aaptivsupport.zendesk.com/hc/en-us/articles/360003515532-How-do-I-cancel-my-subscription. We are more than happy to refund all duplicate charges. Also, if you feel that Aaptiv is not for you, we're happy to cancel your subscription altogether. We do not have phone support at this time, but we're working on it! Please email us at [email protected], Attn: Erin, and someone will get back to you ASAP. Thanks for your patience! Rest assured we'll get this resolved for you. **update Hi Amber - sorry for the confusion! An agent responded to you within the hour of receiving your email. We canceled your duplicate account and refunded the charge. You were only charged the discounted rate of $49.99, and your membership is still active. I will send you confirmation from my personal email, in case the support emails are going to spam for some reason.