Looking for a smarter way to work out? Aaptiv, the #1 audio fitness app, combines the instruction of a personal trainer with perfect playlists to create workouts you can do anytime, anywhere.
Aaptiv (aaptiv.com) has 969 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
aaptiv.com
Website
aaptiv.com
Category
Personal Care
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 8% of reviews.
Latest
Most recent review: September 2026.
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I signed up for the free trial with the app but didn't even use the App and deleted it. I've just been billed £90 for the year and I don't know how to go about getting a refund- I signed up from Apple but from what I've seen it's not up to Apple to authorise the refun.. I'm so stuck!! I haven't even used the App and I don't want to be billed £90 for the whole year
Response from AaptivAug 12, 2018
Hi Mike! We're happy to assist with a refund if you didn't intend to use the subscription after the trial period. Can you please shoot us an email at [email protected] so we can locate your account and proceed with the cancellation + refund? Also, please take a look at our FAQ page to ensure you did not sign up with Apple or Google: https://aaptivsupport.zendesk.com/hc/en-us/articles/360003515532-How-do-I-cancel-my-subscription-
NA
Nikea Ann M.
I AM SO HEARTBROKEN RIGHT NOW!
I AM SO HEARTBROKEN RIGHT NOW!! I HAVE JUST SEEN THAT THIS APP HAS TAKEN 140 DOLLARS OUT OF MY BANK ACCOUNT! IT NEVER STATED IT WOULD TAKE A YEARS WORTH OF MONEY!! THATS INSANE. AND SHOULD BE IN BOLD PRINT ON THE APP INFO. I NEED THAT MONEY TO GET TO MELBOURNE TO GRADUATE NEXT WEEK!!! MY LONG TERM BOYFRIEND JUST LEFT AND MY MUM IS REALLY SICK SO I'M NOT EMOTIONALLY CAPABLE OF DEALING WITH THIS DEVASTATING ISSUE. PLEASE REFUND ME!! I TRIED EMAILING BUT IT NEVER WENT THROUGH!! I WANT TO CANCEL MY SUBSCRIPTION AND GET MY MONEY BACK TO GRADUATE! PLEASE
Response from AaptivAug 12, 2018
Hi Nikea - so sorry for the trouble! We are happy to issue a refund if you don't plan on using the app. I canceled your subscription and refunded the payment of $99.99 USD. Please allow 5-10 days for the refund to post. Kindly note, you signed up for the 30-day trial that rolls into a yearly subscription, and we require that you contact us during the trial period if you do not wish to continue with the yearly plan. No worries, we're happy to make an exception for you in this case. Just want to make sure we are clear for the future :) Best of luck with graduation!
AZ
Ashley Z.
Drafted my acct while I was in my free trial!
I downloaded the app for the free month. I had until 8/9 to cancel without charge. Tonight (8/7) I received an email from my bank alerting me of a charge- $99.99 from aaptiv. I went into the app and immediately canceled and took a screenshot of the free term date. I emailed support requesting a refund. Zamir wrote back and said what I saw was a pending charge and that if it goes through to contact them ASAP so they could investigate.
I sent him a screenshot of the email from my bank showing that the transaction went through. He responded by telling me it's only pending on their end so there's nothing he could do to cancel the draft and advised me to call my bank.
While I did report the unauthorized charge to my bank (who will be issuing a refund for me), there is no way the people at aaptiv can't cancel a draft. He couldn't even send me confirmation that it was cancelled on their end.
Super sketchy company - don't use the app and if you do make sure you cancel at least a week before your free trial ends because they apparently draft 2 days before it's even due
I informed him that I would be posting this information on various websites.
Response from AaptivAug 9, 2018
Hi Ashley, I'm terribly sorry for the experience you had. I sent you an email explaining everything in detail but wanted to follow up to this post as well. As discussed, the payment was in fact still pending and the charge never went through. If you look at your online billing statement, it should still be in the pending section. If for any reason the charge ends up posting, please do reach out to us immediately and we'll investigate further. Thanks!
JT
Joel T.
DO NOT sign up for the "free" trial…
DO NOT sign up for the "free" trial unless you are committed for a year. I signed up for the free trial and tried to cancel on day 25 with no luck. The website says to cancel through itunes, but that is not possible because they bill you directly...so there is no subscription through itunes!. If you go to their website and sign in, there is again no place to cancel. These people are scamming you into just settling with a $100 charge because you cannot cancel easily. I emailed and was told they do not issue refunds but would charge me for a month at $15. So after all that, without a way to cancel they still suckered $15 out of me for the "free month". Stay away.
Response from AaptivAug 7, 2018
Hi Joel! So sorry for the poor experience. We're working hard on cancellation improvements and hope to make them available soon. In the meantime, we're happy to assist with a full refund if you don't plan on using the app. I searched our database but don't see any emails from you. Please reply back to your thread and we'll certainly make this right for you!
JE
Jen
Feel hopeless :/
Feel hopeless :/
I signed up for the 1 month free trial using apple iTunes, thinking if it doesn't work I can just cancel.
When I decided to cancel, I called apple to make sure it is canceled, called Aaptiv but no one answered, canceled using the Aaptiv app, and canceled through iTunes using the instruction they provided.
But I still got charged!! For some reason they manage to charge me directly, bypass the iTunes, so there is nothing Apple can do for me.
Just feel there was nothing I could have done to prevent being charged, and its even more frustrating the website instruction provided by Aaptiv doesn't even work.
I just want my money back. Its a lot money and I can't reach anyone over the phone....Feel hopeless :/
Your website says 8am-10pm. Also I already tried emailing. I do not understand why people are getting better response posting negative reviews on Trustpilot than your actual support email.
Response from AaptivAug 2, 2018
Hi Jen - so sorry for the issue. Our business hours are 10AM - 6PM EST and we can be reached via phone at that time. If you receive our voicemail, we'll be sure to give you a call back the next day.
It sounds like you signed up through our website directly rather than through iTunes. If that's the case, you must contact us at [email protected] or by phone to cancel your subscription. Feel free to send us an email or call us between 10-6 EST and we'll take care of the cancellation and refund for you!
Apologies for confusion around the business hours. I just updated them on our website for more clarity. Our email hours of operation are 10-8pm, whereas the phone line is available from 10-6pm. We typically respond to all emails within 2 hours during business hours.
BI
Bill
Is a scam and this is how it works!!!!
Is a scam and this is how it works!!!!
-sign up for the free trial using iPhone
-cancel it using iPhone way before free trial ends
-But Wait!! They then charge you directly instead even after you purchase the app under apple and canceled using their instruction!!!!!
-Try to get your money back? good luck , fake phone number and just waste of time
if you are reading this Aaptivs!!!! Just a word of advice, don't scam customer if your are running a subscription service. I will make sure I spend the rest of my life to expose you, that no fake reviews will ever help you.
Response from AaptivAug 2, 2018
Hi Bill, so sorry for the experience you had. It is certainly not our intention. We are happy to issue a refund if you don't plan on using the app - just give us a call during our business hours or leave a message. You can also email us at [email protected] and someone will get back to you within 1 day, though we typically respond within 2 hours.
To address your specific question, there are 3 methods to sign up with Aaptiv: Apple App Store (for iOS users), Google Play Store (for Android users), or our website at aaptiv.com (for both devices). If you sign up through Apple, you must cancel your subscription via Apple's subscription management tool. This is because your payment is processed through your Apple ID; Aaptiv has no visibility into your payment or subscription details in this case. Alternatively, if you sign up through the website, your payment is processed by Aaptiv directly and, therefore, you must contact Aaptiv to initiate the cancellation.
To further clarify, if your statement says iTunes, you purchased through Apple and must contact them. If your statement says Aaptiv, you purchased through the website and must contact Aaptiv Support.
Hope this helps. Please do not hesitate to reach out if you need assistance with a refund and/or have questions about your sign-up method.
JC
Janna C.
Don't Give Them Your Credit Card Number
I signed up for the app because it was recommended by Weight Watchers, so I figured it would be decent. However, it's a ridiculous system, as it has no visual instructions. You're listening to an audio talk about how to do strength training exercises.
As others have noted, the cancellation instructions for Android phones do not work. This company's support system, through which you otherwise have to request cancellation, is also a convoluted mess.
I'm shocked that Weight Watchers would associate itself with this lousy product and scammy company.
Response from AaptivJul 16, 2018
Hi Janna,
Thanks for the feedback! I see that your subscription was canceled within 20 minutes of you requesting the cancellation. We understand it's frustrating that there is not a cancellation button in the app, and we're working on it. More to come soon! For now, I can confirm that your subscription was canceled and you won't be charged.
Regarding your first point, Aaptiv prides itself on being the leader in audio-based fitness solutions. Our trainers give expert cues and instructions during each workout, which eliminates the need for a visual aid. However, we understand that this can be difficult for beginners or someone who is trying new strength moves. We're actively thinking about a visual component and will let you know if and when we release something of that nature!
Thanks again for the feedback. Please feel free to email or call us if there's anything else you need.
CS
Calvin S.
scammers
scammers. Continue to charge after cancellation. Continue to charge after emailing them requesting cancellation. No response...
Cancellation instructions did not work for my Android device so I was forced to email. If a product is good, developer should have not have to hide or make cancellations difficult.
Response from AaptivJul 16, 2018
Hi Calvin,
I took a look at your account and see that the you were not charged after your cancellation request. I'm sorry if this isn't clear. We never heard back from you so we partially refunded the last transaction as a courtesy and canceled the subscription. I just went ahead and issued a full refund to make up for any further inconvenience. Feel free to give us a call if you have any other questions. Thanks!
