OscarD'Souza
Substantial increase in the price of telephone device without any reason
I have 5 licences for different users for my company. We initially did not opt for the the telephone sets and used earphones to communicate. Later on we felt the need for handsets for our staff and then got quotes from them. We ordered a wired telephone device which cost us approximately 40-50£ to check out how it would work. It worked fine and we requested additional 2 devices and 8 x 8 jacked up the price without any logical reason, stating that the offer was only with a licence. We already have 5 licences and did not understand the logic behind this. We felt that we were being taken for a ride. Feeling quite let down by this company. I am forced to buy the hardware outside or have to switch to a different company. I lodged a complaint and did not get any solution from their Management.
Response from 8x8May 15, 2020
Thank you for your email. I am very sorry to hear that you are not happy with our services due to the reasons that you've outlined above. Having looked into your case, I can see that the matter has been escalated in March 2020, with the relevant support and account management team reaching out to you to resolve your issue as soon as possible. We will continue to work on any issues that you and your business may be facing to ensure your experience is as positive as possible in the future.