8x8Reviews of 8x8.com

The application is unusable since their update a couple of weeks ago. Customers can't hear my voice. I have seen lots of other customers complain. 2 weeks later I'm losing customers and the technical team have been useless!

No accountability, lack of customer service! We have been using 8x8 for a long time, but in March 2023 we switched our account from X1 licenses to X4 / X6 VCC licenses. 8x8 gave us a provider Future Voice, which did a great job in setting up the VCC. But then, without warning, at 9pm the phones were switched from our old account to VCC, and we were left without phones for about 4 hours - This was 8x8's fault. VCC is very unreliable, it goes down at least once a month, like today (12th Feb 2024). And to make things worse, they sent us an £8K invoice in January and said we hadn't paid any of our invoices, which we never received, no emails, letters, phone calls. Nothing. And then they demanded us to pay £8K in our busiest month, which put a huge financial strain on our business. 8x8 won't take any responsibility for this, and they say they sent the emails and we should have paid! Now we are trying to cancel or reduce our contract with 8x8, and guess what? They want to charge us early termination fees. Even though they have hurt our business by sending us an 8K invoice, and the phone system they provide is unreliable and makes us lose money.

This company is USELESS. Their customer support speak no English... Cant understand what you want and end up messing most of your request. Take another company

Good telecom service, helpful tech support staff, demonstrated contract flexibility during Covid and retained our long term loyalty as a result. Very positive experience over several years, highly recommended.

After some operational issues experienced last year, we have received first class support from the middle and upper management tiers within 8x8. In my opinion, it is the measure of the organisation in how issues are dealt with rather than the support received when things are going exactly to plan and 8x8 have been outstanding in this regard. The support received from David Rowlands and the wider team, especially Ademar Aguiar, has been professional, diligent and proactive throughout.

Trying to close the account for over a month now, no one contacts me to close it, keep receiving emails asking if i want additional phone lines, unable to actually speak to some one who can sort this out. Absolutely shocking service

Constant problems with call quality and service. High prices for poor quality. After 5 years, we canceled service only to discover that we'll be charged for 9 more months because we had agreed to automatically renew when we signed the initial agreement (hidden in the terms and conditions - our mistake, but it's an added outrage). Do not recommend this company.

I was finally contacted by Michelle from the Escalations Team who efficiently and decisively found a resolution for my queries. Since speaking to Michelle, my case has been given more attention by 8x8 and I am happy with the outcome. Thank you, Michelle. Original Review: These are professional SCAMMERS. They will overcharge you or rip you off and then refuse any contact with you after the fact. AVOID AT ALL COSTS!