8x8Reviews of 8x8.com

I’ve been using 8x8 for 5+ years. I read these reviews and really have had nothing but positive experiences until now. Our phones work perfectly. However, i understand the change to sms. But the lack of communication to see where we are in the process is horrendous. There’s no email to send to. They tell you to chat with their bot. Their bot tells you to place a ticket or contact customer support. I followed directions to place a ticket but I don’t have the button to place a ticket. I call customer service and it tells me again to chat with the bot. Wait on hold for 10+ minutes and it keeps going. I have four lines with them and no responses for over a week. Giving it one more week then I’m going elsewhere. Don’t care if I have to pay more money. Text message is essential to my business

I had 8x8 service since last 5 years, so my business is running based on phone number and SMS service, some reason last 20 days they unable to restore my SMS service. its huge impact on my business as loss of business revenue. wait for this week otherwise move to different carrier.

8x8 is a massive improvement from our previous services which include, - Verizon One Talk and Contact Center - RingCentral - Aircall This system is not end-user friendly and requires a VoIP Specialist within your company. RingCentral is a robust system as well but you are dealing with AT&T's support which is terrible. With 8x8 always make sure to ID your customer service rep. System is complex and allows you full control. Mind you with full control this means you have a lot of responsibility and need to know what you are doing.

They started an SMS campaign and had me register my brand so that SMS services would NOT be discontinued BUT it has been >1 year and they still have NOT figured out how to help me. They cannot tell me what the delay is, who to contact, how long the problem will take to resolve despite NUMEROUS hours wasted with their technical support. So my business will lose SMS access which is critical for my business with NO FORESEEABLE resolution in site. All the while I continue to pay for services.

Just dont implement anything you discuss with them. Just spend 20 minutes on the phone and as a technology firm they have no idea how my account runs and made no notes of pirior calls so have to start all over again with our contract renewal. OK so what are you going to do about it?

Great solution and services

If anything goes wrong or you need to cancel anything, you're alone. Online chat is useless. Good luck getting any credit because it's always your fault.

They spam you with emails and their unsubscribe function is either not working or they don't care.