8x8Reviews of 8x8.com

Make sure you read all the fine print. We had been with this company since 2017. The phone system was okay but nothing special. We went with a different provider just last month. Called to cancel their service. No problem. Service canceled. BUT, they will continue to charge the credit card until the end of the year. It's a yearly contract and will automatically renew each year. You are out of tough luck if you don't care for their service. I don't think this is right, but who am I to question their ethics? Anyways, I suggest you look locally before going with someone across the country. We are in Indiana and 8x8 in California. I think this company doesn't really care if you cancel, they will get their money anyways. Sorry, 8x8, not a very ethical way to do business. This is a learning curve though. ALWAYS read the fine print, especially on the canceling practices.

It is the most user unfriendly application I have ever used ! If I had the choice I would bin it today. Contact centre chat function is shockingly poor I use Zendesk which is 100 times better and trying to pull the data you need is stupidly complicated as are the no help pages of waffle. It will report on the most detailed of things when all I want is basic information that is either missing or impossible to find among all the rubbish.

Thanks for replying. If you want to help please cancel my account. Their customer service keeps hanging up on you I called them so many times and can't get a Human on the phone. I am extremely unhappy with them.

Keeps taking away functions so that customer needs to pay more. in addition, the support does not listen nor understand the customer's issue.

Company is a scam, fraud, and charging my credit card even after repeatedly calling, emailing, requesting that account be cancelled. I cancelled my account because this company's processes are absurdly complicated. For something so simple to do or use, they will give you a 3-page manual with 27 steps process. For example, having a phone system, they will put you to endless hoops, guides, training, meetings, and in the end, still have no phone system. Just give the damn phone service! But no, this company has gone to hell and is just an elaborate fraud at this point.

Update 3/14/24: 8x8 did finally respond to one of the two billing issues initially raised, and the charges I was seeing were legitimate—I have no problem acknowledging that. They broke out a contract lump sum into multiple transactions. However, as a customer you get nothing that explains this or what each transaction represents. They have the ability to create invoices, because I received one (and only one) for one of the two transactions I questioned. In total, there were four separate payments charged for the initial contract. I have received nothing detailing the other three transactions. 8x8 still has a lot of room to improve regarding billing transparency. They need to realize customers may have to properly account for every penny whether it be a depreciable asset like the phone equipment or the regular expense of phone service. With all the ancillary fees and taxes added to most bills, it’s nearly impossible to back figure correct amounts. I’m adding one star to my initial review where I gave only one. The company has a lot that needs to be improved upon regarding billing transparency and promptly addressing customer concerns and issues. Original review: I do wish I would have seen these reviews before following the advice of our IT expert on using this provider. After signing up, I have received two additional charges that still have yet to be explained. No invoice...no bill...just a transaction notice that we are being billed for some random figure. My sales agent has created two cases, but like others have said, all communication gets ignored. All I can say at this point is to stay away. There is a total lack of communication, accountability and transparency with this company.

STAY AWAY!!! I booked in yesterday with agent John Acre and within 5 minutes I had a phone. No one helped me start it or login, I asked the agent multiple times on what to do. When I asked about messaging he told me to contact support. I contacted support and was told it would be an additional $80 but no one stated that in the contract I signed. I told him I want the account cancelled and closed. He said that was fine and an agent would contact me within 24 hours. Its been over 24 hours AND NO ONE CONTACTS ME. I contacted their support service online and was told to wait 48 hours. When I said that would not happen I was told that cancellations take 30 days!!!! Excuse me, I cancelled within an hour of opening the service and they want me to wait 30 days to cancel. These posts will get worse and I am contacting BBB and Ive contacted my bank.

terrible experience, they took one of our numbers and gave it away to someone else, we will be switching to another provider ASAP an seek legal action against them