8x8Reviews of 8x8.com

Voice quality fluctuates a lot

We ported our phone numbers away—an industry-standard process that requires the cooperation of all parties involved. The port was completed successfully, meaning 8x8 knew they no longer controlled these numbers. Yet, they continued charging us for months. When confronted, they refused to issue a refund, hiding behind their terms and conditions and insisting we should have submitted a separate cancellation request. Why? They already knew the numbers were gone. This isn’t an oversight—it’s a business model built on squeezing customers for every last dollar, whether earned or not. When a company has to fight to keep money they know they don’t deserve, it tells you everything you need to know. Avoid them. *Reponse to reply* Empty platitudes and not addressing the root of the issue. All you have to do is give back the money you didn't earn... but that's too easy (and being morally upstanding). Good luck to you and the people unfortunate enough to be your customers.

This company is absolute trash! Cannot update anything in the admin console as there are non stop errors. Cannot login on the mobile app on any phone irrespective of brand or os you just get an invalid user credentials error message even though they were just set. The website and desktop app randomly tells you that you are blocked via cloudflare. If you create a support case online they just delete it. Contacted the support who are in Bangladesh are useless, tell you blatent lies and say they will get the UK team to call you. We are basically paying for a service that we are unable to use.

No issues with 8x8 - affordable and great!

Once I was able to get through the chat process. The representative that helped me was very knowledgeable and professional. I would rather have been able to call and connect with a service rep but learning to use the chat session if I need help in the future, it will be simpler for me to get through.

Quick and efficient, kind support.

I cannot talk to anyone to help me with problems I have.

This company is the worst to work with or use. would not recommend