8x8Reviews of 8x8.com

they charged me 70$ for a feature i didn't sing up for

8x8 have been providing a reliable IP Telephony solution to the business for over 5 Years and have always found the solution totally fit for purpose and the account/support of high quality. We recently trialled a new 8x8 platform (Engage) which required significant account and technical support to configure the solution to meet our 24/7/365 telephony requirements. 8x8 continue to be a valued business partner.

8x8 has been the worst experience. The service never fully works, and now they’re charging for text messaging on each line. Our phone lines constantly have issues, but they have no problem charging our credit card on time. I’ve submitted multiple customer service requests, yet no one reaches out—just to find out they close the tickets without resolving anything. Really frustrating and unprofessional. I do NOT recommend this platform."

Customer service is very difficult to obtain. The Company uses difficult to understand foreign people for their customer service tech agents. The system is very very complex to program by the user so customer service is very important. The system itself has overcome many of the earlier problems and we find totally reliable now. I asked for a phone for hearing inpaired and the rep could not help me. I guess if you are a hearing aid user, you are on your own. I really do not remember the exact date of my service request so I could be off on my dates. I still need help programming my phone system. Not a do it yourselfer task.

Every time you are having an update it affects the app most of the time

Good clear communications

Whenever I have contacted support, I have been happy. I do not like how often I have had to uninstall and reinstall to clear up issues. It doesn't really solve issues rather it kicks it down the road.

the experience was very impersonal and I felt that attention to my issue wasn't really given full consideration. I was sent PDF's and literally had to do the research myself. I still believe I was over charged yet this was not even addressed. Very subpar service and assistance