LoanMartReviews of 800loanmart.com

Brenda was very helpful and quick to provide excellent customer service

I opened an account with LoanMart in 2017 with a 2005 Nissan Xterra approx $1800. I ran into financial hardship with unexpected circumstances. I fell behind in payments and received an email from Ally. Stated I needed to schedule full payment for 6/30/17. I explained that I couldn't afford full payment at that moment. It was said that If $215.47 was paid it would lift everything from my account. I scheduled it by email with her. Bank account kept rejecting payment. I called in and spoke to Lester on 7/3/17 when payment was not pulled from the account. explained the situation. They had me esign a paper saying that my payment of $215.47 will be due on 7/14/21 and esigned a paper moving the other month to end of my loan. This gave time for me to get my new debit card and make the secured payment in my name as requested instead of routing and acct. num. Received email on 7/7/17 from Bryan saying my payment didn't go through and I voided everything. I was under impression from LoanMart rep from 7/3/17 documents and conversation I had handled situation and payment of $215.47 was due 7/14/21 and remaining payment was moved to end of loan extending loan+interest. I had to put the money on a relatives card for short notice of contract being voided and the secured payment requested. Rep told me the policy was I had to pay with a debit card on the portal if not in my name but it was still secured. Secured payment on 7/10/17. 7/11/17 car was repoed. Called 7/11 - Rep admitted to wrongly repoe. Rep requested $600 that day, it could not be waived even if the company is wrong. Explained I could not pay $600 right there after making a secured payment of $215.47 the night before. No budge or negotiation for their mistake. I finally gave up. I have only requested them to take it off my credit as it was their wrongful doing. -$12k on my credit for their mistake. That is 6 times the original loan amount. LoanMart is their own creditor. I called the number on the credit report and it is not in service. I called in and requested to talk to someone. I was transferred to Jose and he sent an email 5/1/18 requesting me to call him to get the car back. A year later I replied right away with the current phone number to call. He calls and harrasses me about paying. I explained the situation and he kept repeating I owe them, 2/3/2022 Today I requested to be transferred right away. Transferred to Ruben. Ruben reads every note and email to me showing communication no avoidance and different rep notes. He tells me I am a scenario they see often and if I want him to listen to calls from 2017 he can but based off what he is reading hes going to assume I am in the wrong and misconstruing it. I inform him I want someone to review my account and all calls and even requested when I should call back if I do not hear back. He tells me he's going to listen right then and return the call. He calls me less than 30 minutes later saying he cant find anything from the dates, after reading all notes and emails out loud to me. and if I can provide the phone number and if not then im at a loss but i can pay them 2k instead of 3k to remove from credit. I have requested this be taken off my credit report and this has now become an issue with harassment and ruining my credit on the wrongful doing of a company and charging over 600% more than loan amount. This company will lie and say you are covered and then have a new rep contact you saying different things and contradicting arrangements made. They talk down to the customer and will not negotiate.

Fast and efficient a little to much having tap deal with paperwork but overall a pretty easy process

Alberto is the best agent thank you for every body in loanMart

Your team is AMAZING!! They helped me through every step of the process with a great attitude and a smile on their faces every time!! Your team has saved me..and I thank you all over and over again!

Natalie Aguirre made this experience so much smoother and she was so pleasant I was so grateful for her being so nice and considerate due to how stressed out I was. This girl needs a promotion!

Warning do not get a title loan from these people I am white and they have harassed me when I have never missed a payment I beg people not to come to this company.

The team that worked with me was very kind an patient didn’t mind repeating there self in order to make sure I understood what I was doing before and after all the documents were sign.Most of all they understood the value of my time.Great job