LoanMartReviews of 800loanmart.com

I was short on my payment this month. I went to make the rest of the payment today with my bank information. And it would not take the bank information. Customer service tells me that they can only accept debit card from me now. Not going to work for me. I am not paying you $4.99 to make a payment. You better find another way to get my money!

Too many phone calls and they resell your info 👎🏼

Customer service itself was great , Hector was really helpful and another lady I think her name is Alyssa they were both really patient with all the questions I had. The problem started when my boss and I wrote the restaurants number in my employment letter for verification. When I realized it I called back to let them know the situation. Two representatives told me I could just print out the paper and scratch out the number and add update my employers personal number but it had to be in blue or black pen which I did. I called back and told the representatives I had resubmitted the paper with the correct information. Moments later I received a call from another representative stating that was not allowed and needed to retype everything with correct information which is fine but that should have been said in the first place! The second issue was when they told me the loan amount I was qualified for and told me to wait for a final call to finish everything then 10-15 later they called stating they had “great”news that my loan amount was different upon review. Since they mentioned the word great. I thought I was going to get a greater amount, but it was the total opposite. They reduced my loan amount which is fine if I’m not qualified for it, but that was really stressful and sad to hear. It wasn’t much of a difference. Just $100 reduction. Being that I needed the money for medical emergencies I was very happy with the first amount I was told I was going to receive. So when they told me it was reduced there was nothing great about that, but overall like I mentioned before the representatives were very nice and very attentive. More than anything patient. My recommendation is maybe better training because I know that when my payments are due, I’m not allowed to make “mistakes” like the ones the company employees made.

Three stars because at this point, I haven’t got the money yet

I had to resubmit photos, etc several times.

Dealing with two representatives, misleading information, no timely response to emails, not kept in the loop

To many people's to deal with, always being transferred to someone else to complete the process

Too much back and forth communication. Should have been able to complete the process with far less delay.