5MinSkinReviews of 5minskin.com

Laser hair removal product doesn’t work at all. Have used once or twice a week for 4 months with no visible slowing of hair growth. Save your time and money and move on past 5min Skin.

Andreas has provided great and timely service.

I ordered the products and later changed my mind about it. So, I returned it. It's been over a month since I returned it and still no refund. I called and never able to get through. I don't recommit this product. There quick to take the money out of your account but not refund it. Please stay away of this.

I've used the 2.0 5 minskin device 5 treatments now, and it has nearly eliminated the hair on my legs (not very course, medium brown). I wish the unit didn't get so hot with use, even on a 3 of 5 setting. It's difficult to do all the areas I want at one time, so I take a break for 15 minutes to give it a rest; but, it gets just as hot as it was after a few blasts. Excited to see additional results, though, in the coming weeks.

The company responsed,3/16 stating they have sent emails. We have been emailing and I have still not received the refund $135 promised. I called today and Ella from Asia said it has not be sent from the Miami finance department. Anty Lgk 01:57 AM 02 Apr, 25 UTC-4 Hi Anita thanks for reaching out. We sent a request to process your refund to the relevant team. You should expect your funds to appear in your account soon. If you have any other questions or concerns, reply to this email, I’ll be here to help you in any way I can. You can always contact us at +1-888-860-1504. Thank you again for your understanding and cooperation. Warm Regards -The 5minskin Support Team I got this below message 4/11/25, after contacting you the 2nd time. Its taken ad month to resolve this matter of a damaged product. Buyer be ware!! 5minskin Fri, Apr 11 at 1:20 AM Order #S181156 Some items in your order have been refunded Total amount refunded: $143.83 USD. It may take up to 10 days for this refund to appear in your account. Standing by your product, when visible damaged shouldn't take this long.

Terrible customer service. They have not refunded my money after 31 days of waiting. They confirmed 10 days ago that they received the returned product but have NOT deposited the money into my account. I’m enraged by the audacity of this company to not prioritize the returning of a customers money. The product wasn’t even used! The instructions said not to use if you have a specific condition or are while on a specific medication—both of which I have/take. I didn’t see this info anywhere else so it was disappointing when I got the product and realized I had to return it. Now I’m further disappointed that I’ve not received my money back. Update: After posting this review, the company suddenly wrote to me saying they refunded my money. So finally, after 4 weeks to the day, I’ve finally got my refund. I’m not impressed by this company at all. Poor business practices and customer service.

The product came to me and I had used it once when the power adapter had failed so I got ahold of customer support and they issued me an entire new unit at no cost so so far I would say I'm happy and will return for future purchases. On a side note the sculpt. 2.0 works great and is pain free great product.

I ordered my 2.0 5min skin device. I'm not sure if it does or does not work, as I never opened the package. The customer service, so called phone number is a complete JOKE! All it is a number where you can leave a voice-mail. Contacting Customer Service via email is the way to go. I did get my refund, but it took quite awhile. The point is that I DID get it! They were always helpful, professional and listened to me as a person. Thank you! That is why I gave my review 4 stars. Also, the entire process started in 09/??//24 and ended on 03/28/25. Please be patient. It is definitely the key.