W. H.
This is an update to a previous review…
This is an update to a previous review where I gave a one star. After months of trying to get in touch with the company and after filing a negative review I finally received a call from their one and only customer service rep. He was very pleasant and did address my concerns. In my original order I had not received the face spray for the dermaplane tool that did come with my order. I also wanted to buy replacement blades which were not offered on the website. He did let me order two sets of replacement blades and he assured me I would receive the face spray. It was less than a week and I did receive the spray and the blades. The dermaplane tool is 4 stars. It works very well although the blades need changing twice during one shave, which makes it quite expensive. The spray is terrible. It drips all over even after you shake it well. I will still use the dermaplane tool because it is better than others I have tried. I do think they should hire more customer service reps. That is their biggest problem.
Response from 5MinSkinFeb 21, 2025
Hello Wendy, Thanks for the time you took to share your feedback. We will take it into account in order to grow and get better for our customers. Your feedback is incredibly valuable. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin