5MinSkinReviews of 5minskin.com

I bought the warranty thinking if it didn't work I would be covered. That was stupid of me because after the 30 day return window (which is less days than they claim it takes for the device to work) they won't refund you, they'll only send a new device. Having two devices that don't work doesn't help me. It did absolutely nothing and I was using it twice a week. I only did one leg so I could compare and there was no difference at all after a month and a half.

genuine product, Im just very satisfy with it, using to remove hair weekly

I bought the product in February, trued it but haven’t been using it regularly. As summer is here I started Using it once or twice a week and it just stopped working. The phone number on the website doesn’t work, email bounced back as undelivered if you ever thought of purchasing it RUN AWAY. There are reputable brand out there this one is not it! I’m so disappointed and I’m out signing amount of $$$

Idk why there is so much negative comments, I really enjoy this laser hair removal tool. Worth every penny

Update: My warranty has not expired as per YOUR response to my BBB complaint, however the working resolution at this time is for me to return the item and get a refund. I will take the proper steps to update this review or remove once I have my refund. Much like everyone else, the company will not stand by the 90 day warranty I was given at time of purchase. I have the written warranty that came in the box with my purchase on 5/16/2023. The item does not work for me and I want to return it. They are trying to pull a bait and switch by now saying their warranty is only for 30 days. I have filed a complaint with the BBB as well. I would just like to return this item and get a refund. It is unfortunate that this company will not stand by their own warranty and that there are so many complaints about the same thing. Buyer beware!

Company refuses to offer a refund for a product shipped back brand new in box within return guidelines. No experience with the product but the company is horrible

Great customer support. Ordered online a handheld, made an error and wrote an email to ask for assistance and within an hour I received a response and they corrected the issue with no run around or issues with payments. It was great to receive such a quick and courteous response email and a timely correction with no hassles. Can’t wait for my order to arrive and start my hair removal process!

Beware of this company. I received an IPL that looked used and it had a strange burnt smell so I decided to return it right away. First of all, their phone number does not work so there’s no way to speak to someone. I emailed them and after a couple of days they replied only to have an employee try to persuade me to keep the IPL and even offering me a 30% discount back. This customer service representative kept on emailing me (3-4 emails) just trying to offer me discounts and asking why I wanted to return it instead of just submitting my return. After all those emails, he told me I had to mail it back and PAY for the return shipping. I ended up paying almost $20 to send it back. Once I confirmed they had received my package they did not refund my money until WEEKS LATER when I HAD TO EMAIL THEM AGAIN SO THEY CAN REFUND ME THE MONEY. They’re so shady, if I hadn’t contacted them again, I would’ve never received my money back.