5MinSkinReviews of 5minskin.com

The item did not work how I was hoping. I contacted customer service regarding the 30 day return policy and was told I could return the item. However the item was sent back and confirmed received by the company on July 27th and I still have not received my refund. I have tried calling and can not get anyone on the phone and they have stopped responding to my emails. Very poor customer service.

I have been using it for 2.5 months, and it hasn't worked yet. I wouldn't waste your money.

Product is good just now going to use it again and it just shut off as if it has no power source. Tried several different outlets and nothing works. I hope they respond to email I sent and can exchange or refund or something.

Excellent product. Only thing you should know is that it’s not a once-and-done deal. It requires consistency and commitment. Don’t let that stop you from buying it though! Expect to see results in about 4 weeks.

Absolutely brutal!! DO NOT BUY THIS PRODUCT!!! I returned the box unopened immediately on recept. I provided tracking number...did all I was told to do...that was 2months ago now...so Absolutely frustrating. Numerous responses to my Email..."we will expedite your refund"...and yet....nothing. all lies. Is there a way to bring legal action? I live in Canada.

Wow. I wish there was less than a one-star selection to make here because that is what it actually merits. I wish, in hindsight, that I had read some reviews BEFORE I decided to purchase this device. Not only did it not work for me, which is fine, I went through the return procedure, as they insist, over 5 weeks ago and they have yet to give me my return credit. Apparently this is their MO for all of their customers seeking returns according to the other reviews I have found. I was told today that I should allow them yet another 7-10 business days to process my return. This is utter ridiculousness. There is absolutely zero excuse, other than fraud, for not getting people their money back even if this is some kind of one-man/woman show behind the scenes. I have been patient and now I am done with that. Give me my money back.

This company is a scam and should be avoided at all costs. My cancellation request was ignored despite being requested within an hour of purchase. (I saw all the negative reviews and BBB rating of F). My card was of course charged immediately. I only received a reply from them conveniently after they could claim it "already shipped" even though I have evidence to prove they are outright lying. I received the item and immediately got approval for a return. I returned the item exactly as instructed and have signed evidence it was signed for by their employee. It is now nearly 30 days later and I have STILL not received my refund. I continue to follow up to be told they have "a high volume of refund requests" and so they are delayed. I think that tells you all you need to know... PLEASE file complaints with the FTC outlining poor business practices, violation of refund law and policy, and using fake reviews as false advertising. These scammers need to be held responsible. They STOLE my money AND got their product back at my expense.

I am trying to return the product for a full refund and can't even get a hold of them. The email address they provide on their site is invalid. The phone number is disconnected. Going through PayPal to get a refund due to this fraudulent company.