5MinSkinReviews of 5minskin.com

Order #1096 I cancelled this order by email an hour after ordering as I came across a lot of negative reviews. As I received no response, I followed this up with another email. I have since received an email to say the product has been shipped. There is no other way of contacting them.

What an epic waste of my time! I ordered the hair removal device for a $189. It arrived. Looked like a cheapish tool, but I wanted to give it a try. After only one week of use, it began to stop working mid session. I reached out to company via email. They asked me to take a video and sent it to them. I did after going through some hurdles with the size of the file. They apologized and said it must be a faulty unit and they will send me a new one. The second one arrived. Looked a different than the first one. The color of the glass over laser was a much lighter purple and the strength of the laser felt stronger. I was happy. For about one more week 😹 The unit began to overheat within a minute or two and was so hot that I couldn’t hold it in my hands. So disappointing. I reached out to customer service again. They wanted to send me a third unit. I said no, thanks and asked for a refund. They assured me it will be processed. A week went by and still no refund, I reached out again. They literally told me that they gave too many refunds to process (I wonder why😹) and to be patient. Another week went by, I wrote them again. They said they will go ahead and escalate my refund. This kept happening back and forth for over a month. I finally had to call my credit card company and dispute the charge with them. SAVE YOUR TIME AND SANITY. Product is crap. It’s a scam. They just expect for people to give up and keep the money.

Update: a few hours after writing this review I received notification of a refund, also in the email was a request, by 5minskin, to delete my review. I guess writing the review did expedite the refund, so if you're writing for a refund-write a review. After reading the awful reviews, I decided not to waste my time with the product and initiated a return via email. Like many others, the "support" people offered discounts at least 3x before finally agreeing to my return. I sent the unopened box and tracking said it was delivered 7/10/2023. I have had numerous contacts with the support people, each time they say they will "expedite" my refund... maybe writing this review will expedite my refund. Stay away from this company!!

I purchased the 5minskin hair removal product in November 2022, and received it after Christmas (despite it supposedly being sent express shipping so I’d receive it in 10 business days). The product did not work. I tried it on my own hair and three other family members tried it as well (variety of hair colours and types). I had to contact customer service over 5 times before they sent me the address for the return. I had to pay out of pocket to return the product. They confirmed receipt of the device back in January 2023, and I have followed up 22 times and opened claims with paypal to receive my refund and 5minskin has been evasive (while being apologetic), completely ignored me, or given me party lines like “someone is looking into it”, and even gone as far as to tell me that it’s been refunded. THIS IS A SCAM! I am out hundreds of dollars from this product. DO NOT PURCHASE.

I have some bad experience with this device. 1. The device gets hot when you are using in large areas like legs or arms. 2. Customer Service is hard to contact by email, they send you a lot of emails back asking you the same question and trying to don't return the item, even when you are explicit that you WANT TO RETURN IT because does not work for you. 3. When I bought the device, I received and email with my order number and with false publicity, "If you need to return your order, we will also pay for the return shipping", and when I called to request the return & refund, they said they will not pay for the shipping, and sent me an email with different process. 4. Now I will wait for my refund, hoping that they do not give me any excuse

Może nie jest to idealne urządzenie ale za te pieniądze rewelacja, sprawdza się i depiluje włosy

I ordered my product and it got stock some warehouse of the shipping company for more then 2 weeks, I send an email and they responded that same day, telling me that they were sorry and will fix that, next day they gave me the new tracking number on my rush order that recive in 2 days. they keep me posted on the process and what they were doing, but I didn't have to work on doing any follow-up! once here I have a question about the age restriction, and again they answer the same day

I received my order before reading the reviews. I contacted the company the day I received it, and after 4 days of emails going back and forth, they initially refused to give me the return address, and finally did. I sent it back per their instructions, sending them the shipping receipt with tracking number and emailed them again once it was delivered. That was June 12th. I received a response the same day saying my refund was processed and I should see it in 7-10 business days. It's now been 18 days, not including Juneteenth and they haven't responded to any emails since May 12th beyond the auto response that they received it. Do not waste your money on this fraudulent company. They will steal your money and ghost you. Seriously, what company asks for a picture of the return shipping receipt? Update: I received an email showing a refund transaction, but they actually charged me again. This company is the absolute worst. I send them a screenshot showing the new charge, and that it was NOT a refund and was told to sort it out with my bank. My bank has confirmed that it was a second charge and advised me to wait until it posts and contest it.