4PatriotsReviews of 4patriots.com

Response from 4PatriotsFeb 6, 2026

Hi there, Thank you for your review and for bringing this to our attention. We’re very sorry for the frustration and stress this caused, especially while preparing for severe weather. That’s never the experience we want for our customers. We’re glad we were able to step in and get a replacement generator sent out to you, and we truly appreciate your updating your review to reflect the resolution. Your preparedness and peace of mind matter to us, and we’re always here if you need any additional support, questions, or guidance with your new unit. Thank you again for your patience and for giving us the opportunity to make this right.

Response from 4PatriotsJan 5, 2026

We’re sorry to hear how disappointed you are and understand why this experience feels frustrating. Our food kits are sold by total servings and calorie value rather than by the number of packages shown in advertising images. The images are intended to represent meal types, not exact quantities, but we recognize that this can feel misleading if expectations were different — and we appreciate you sharing that feedback. Regarding returns, our policy does require customers to cover return shipping on non-defective food items due to food safety and handling regulations. We understand that shipping weight can make this costly, and we regret that this wasn’t clearer or more manageable in your situation. We do not want any customer to feel misled or taken advantage of. If you’d like us to review your order, discuss available options, or clarify what was received versus what was advertised, please contact us directly at [email protected] with your order details so a supervisor can assist. Thank you for taking the time to share your concerns — your feedback is being shared internally to help improve clarity and customer experience.

Response from 4PatriotsJan 5, 2026

We’re very sorry to hear about your experience and understand how frustrating it is to have funds tied up while waiting for a refund — especially when you needed the products quickly. Shipping timelines are listed during checkout, but we recognize that when plans change, the refund process should be clear and timely. We also understand your disappointment with the customer service experience and apologize if reaching us felt difficult or impersonal. 4Patriots is a U.S.-based company, and while not all products are manufactured domestically, we never want customers to feel misled about who we are or how we operate. Your feedback regarding communication and expectations is being taken seriously and shared internally. We would like the opportunity to review your order and refund status directly to ensure it’s resolved as quickly as possible. Please contact us at [email protected] with your order number so a supervisor can personally assist. Thank you for taking the time to share your concerns — we truly regret the frustration this situation has caused.

Response from 4PatriotsJan 5, 2026

We’re sorry to hear that you’re disappointed with your experience and the product. Our generators are designed for specific, limited-use scenarios, which are outlined in our product descriptions and manuals. That said, we understand that if the product did not meet your expectations or needs, that can be frustrating. We do not want any customer to feel misled or dissatisfied. If you’ve experienced performance issues or believe the product is not functioning as intended, we’d appreciate the opportunity to review this with you and discuss available options, including troubleshooting or a return if applicable. Please contact us directly at [email protected] with your order details so a supervisor can personally assist. Thank you for sharing your feedback — it helps us continue improving both our products and how we communicate their capabilities.

Response from 4PatriotsJan 5, 2026

We’re very concerned to read your review and want to clarify a few important points. 4Patriots is a U.S.-based company, and we take allegations of unauthorized orders and fraud extremely seriously. Orders cannot be placed without customer input, and we do not access or “retain” credit card information outside of a secure, encrypted checkout process. That said, if an order was created without your knowledge, this may indicate a checkout error, a shared device issue, or unauthorized use of payment information — all of which we are more than willing to investigate promptly. We encourage you to contact us directly at [email protected] with the order number you referenced so a supervisor can review the transaction details, verify what occurred, and assist with resolution. If a mistake was made, we will absolutely address it. We regret the frustration this situation has caused and welcome the opportunity to look into this further rather than leaving it unresolved.

Response from 4PatriotsJan 5, 2026

We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. Delays, incorrect return labels, and poor communication are frustrating, and we understand why this left you feeling unheard. You’re right to expect better, and we take responsibility for where the process fell short. We would appreciate the opportunity to make this right and review what went wrong with your return. Please reach out to us directly at [email protected] with your order details so a supervisor can personally assist you and ensure this is resolved properly. Thank you for bringing this to our attention. Your feedback is being taken seriously and shared with our team so we can prevent this from happening again.

Response from 4PatriotsNov 18, 2025

Hi Dr. Barclay, I’m very sorry to hear about the issues you’ve had with your generators, and I completely understand how disappointing and concerning this would be—especially when you purchased them for reliable backup power. You should never have to wait this long for a return label or resolution, and I apologize for the inconvenience and frustration this delay has caused. This is not the experience we want for our customers. I’d like to get this addressed for you right away. Please reach out to us at [email protected] with your order details so we can review the situation, arrange the return labels, and make sure you receive the proper support without any further delays. Thank you for bringing this to our attention. We appreciate the opportunity to make this right.