STACY M.
I keep trying to use the service but I…
Update: I was called by a representative today, same day I gave my initial “1-star rating”, who credited my account and explained, and emailed instructions for navigating the site. I loved the rapid response to my frustration so I’m changing my rating to 4-star at this time just because of my lack of success with lead conversions. I’m planning to be able to give a 5-star rating when I’m able to make contact with prospects. I keep trying to use the service but I have to say, the conversion rate is really poor, and trying to get a refund on folks that are non-responsive or already have legal counsel is extremely frustrating. I think the site is very difficult to maneuvers too.
Response from 4LegalLeads.comJul 7, 2023
Update: Hi Stacy, I'm so glad your experience is looking up. If you get a lead who is already represented, it's very easy to get credit. The reason you would get a lead like that is if the person provided inaccurate information when originally submitting their request. I will have Chantelle reach out to you again about any invalid lead that slip through the filters. ---- Hi Stacy, I'm sorry you are having such a difficult time. I see that you requested credit for 1 invalid lead and it was granted. If you meant to request credit on other leads we would like to assist you in that process. Please reach out to [email protected] and I will also have Chantelle reach out to you right away. While the portal is quite intuitive, it may not be straight forward for all so I will have Chantelle reach out to you and walk you through your backoffice. She will show you where you can pause and unpause your account, where to request credit and how to do so, and she is incredible at offering best practices when it comes to converting the leads! You may even want to experience the prequalified live calls! Chantelle will be in touch.