42nd Street PhotoReviews of 42photo.com

I bought an expensive Canon mirrorless camera and it broke the 2nd day - I am posted overseas in Africa with govt. 42nd Street Photo said I had a warranty but when I sent the camera in, their warranty company, CPSCentral/Shocked Electronics, said they wouldn't honor the warranty because water damage wasn't covered. BUT then I asked for them to send me written documentation of that, so my other insurance would cover it (much better insurance through American Express) but they refused and said they couldn't send me their diagnostic or even fill out a form for me. So these people make a real effort to NOT honor the warranty or even help you get coverage when they don't offer it. I would never use them.

I BOUGHT HERE and my suggestion is PLEASE DO NOT BUY IN THIS CAVE OF THIEVES! STAY AWAY FROM THIS PLACE!!! This SMALL STORE only have FRAUDULENT GRAY MARKET, INTERNATIONAL AND EXPENSIVE OBSOLETE CAMERAS AND LENSES FROM DUBIOUS MARKET. I called directly to CANON and they told me that this Store IS NOT A CANON RESELLER, so you will not NEVER have a warranty. The 42nd ST PHOTO only have DEMO cameras & lenses, so these items usually are defective and damaged THEY ARE NOT COVERED BY ANY MANUFACTURER or CAMERA BRANDS (CANON, NIKON or SONY). The 42nd ST PHOTO website page is a piece of trash, OBSOLETE, OLD and MEDIOCRE AS THE STORE AND THEIR ITEMS. The customer service is AWFUL, TERRIBLE, DISGUSTING, the EMPLOYEES are COCKY and they are a piece of human beings trash ( in special RAPHAEL a Colombian seller, he's the worst) Also this guy, RAPHAEL is FRAUDULENT and a SCAM. He asked me about my SS and my account personal password from 42nd ST PHOTO. I didn't want to give this info to him, so He treat me very NASTY, UNPROFESSIONAL and RUDE. Then he insulted me and hung up the phone (RAPHAEL). KEEP AWAY FROM THIS PLACE!!!

The worst camera store. they advertised a price with no mention of gray market,then switched to USA model and charged extra.Did not deliver on date promised plus charged extra Did not confirm delivery by date needed when I tried to return wanted to charge $900 restocking fee

BAIT & SWITCH!!! I ordered a Canon import lens. I received a telephone call from “Anthony” wanting to make sure I wanted the import model. He said the import model has a plastic mount and USA model has a metal mount. He convinced me to pay $500 more for the USA lens, which is the regular price for this lens. When the lens arrived, it was the import lens. It came with no warranty card, and no manual written in English. I called the company back and they insisted it was the USA model, which is a total lie. They were extremely rude on the telephone and hung up on me and wouldn’t take any of my further calls. These people are scam artists. STAY FAR AWAY FROM WILLOUGHBY CAMERA AND 42ND CAMERA. They will rip you off!!!

RIP OFF COMPANY, DO NOT TRUST. BEWARE !!!!

I purchased a $1600.00 camera, it did not work properly and it was very hard to get them to agree to exchange it. The second camera stopped working after one use, I put it away and just could not deal with it. I asked for the receipt so I could insure it before I decided what to do next. They refused to send the receipt. I do not want to mail it or take it outside with out insuring it. I finally sent it to Sony thinking it was under the one year warranty, they said yes, would take care of it. they led me to believe it was under warranty. Sony wants now wants $718.00. It has taken 30 pictures maybe. And it will not turn on with out constant reset like a new camera, so if you see a picture forget it. It wants to know what country, time, etc. Never purchase from 42nd street. There is a reason you don't get a receipt, I doubt the cameras are factory but most likely international versions with bad chips. I tried for an entire year to get a receipt sent to email for the camera I exchanged for, now the second camera does not function or turn on basically and there is no receipt to insure it. I got transferred to an answering machine every time. How hard would it be for the store to send a copy of the receipt. No return phone calls and no response. I have been calling off and on for a 10 months. I paid for an extended warranty on the first camera which should have transferred. So that's over $2000.00 and no return calls.

Pretty crap company. upsell you on things you don’t need then give you the run around and not let you return any items. Once they get their money, emails go unanswered, phone calls go to nowhere and they stop caring about you.

Super Excellent Service!! I bought this Leica Summilux-M 50mm f/1.4 lens, at a price that was almost too good to be true, and they topped off my deal with UV filters and a cleaning kit worth around $210. Ordered Thursday afternoon arrived Friday morning. I chatted with one of their staff to clarify a few issues and he was courteously professional. Up to no, I'm happy with my purchase. Well done and will ship with you again.