3DPrintersBayReviews of 3dprintersbay.com

I received the Artillery Sidewinder X2 a few days ago. Delivery was about 9 days, and was tracked using UPS Tracker. The printer assembly was simple; only 3 large pieces with screws already installed. Some instructions for bed leveling were not fully clear, but YouTube helped here. Prints were much faster than the Ultimaker 3, and were perfect; no strings, and smooth, using PLA+ from Micro Center. The touch screen looks good, but has had some mis-touches (maybe needs calibration). Still, I like this 3D printer. Very happy with the printer and the delivery.

I ordered my Ender 3 v2 on New Years Eve. It has been 3 weeks, and all I get is a run around. The communication is lackluster, and the responses that I get tell me that my printer is NOT coming from a "warehouse" in the U.S. Last purchase ever from 3dprintersbay.com 1/26 Just got an email saying that they are waiting for a shipment from factory. Could be another 7 to 10 days for them to recieve, and an additional 3-5 to ship to me.

I bought two printers from them, The Ender 5+, and the FLSUN QQS-Pro. Neither printer has ever worked without major maintenance. The QQS-Pro arrived with terribly damaged belts, had to be repaired, and even when repaired, never worked quite right. When I contacted PIRATEbay about it, they put me onto a FLSUN person and left the chat. That was their customer service. The Ender 5+ has never worked well either, and the extruder arrived in bad shape. Again, their answer is to put you onto a rep from the other company, and disappear. Two strikes is enough for me, I'm not giving them another chance. You shouldn't either.

Could have bought my printer direct from the manufacturer, price was about the same, but thought having a USA company provide it in case of any issues was a good idea. I am very pleased that I did. There was a minor shipping issue with the manufacturer, and Andy responded to my email within the hour to set it straight. Everything arrived in pristine condition and my first several prints came out perfect. I will be continuing to use 3DprintersBay with confidence. Thanks!

Good Zervice

These have to all be fake reviews. Their customer service is horrible. Printer came broken it's been a month still no part. They want me to redo a ticket that's already been done with the manufacturer. They will make you deal with the manufacturer and not do anything to make it right. You will have to pay shipping to send it back. You are taking a gamble when you order from them I hope your printer doesnt have any issues. I am out to warn any and everyone. Terrible experience.

After a bit of research, I decided to buy the Ortur 20w laser. It was delivered in about a week. I am not very experienced with this type of equipment, but there was plenty of support and youtube videos. It does everything I need, from lettering to photo engraving. I am happy with my purchase.

So this is my second order from them. First one was great, arrived in less than a week. Exactly what I ordered, and very competitive pricing. I ordered my second machine form them too. And this is what I believe really matters. There were some hiccups in the order, and the shipping was delayed. It can be put to human error, BUT, once wind of it was heard, action was immediately taken, and the issue was resolved as fast as humanly possible. Some mails back and forth, clearing things up, and resolving everything. At a point I was upset, but the way these guys have gone above and beyond to keep their customers happy is truly remarkable. And I would like to give a shout out to Andy, I really appreciate the lengths you’ve gone to deliver the product.