3DPrintersBayReviews of 3dprintersbay.com

I had purchased a creality Ender 3 s1 pro and afterwards I had looked up this company, the first thing that comes up is a Reddit post about how shady it is, but I had a great experience with them. One critique is that there should be more clarification on when orders are shipped to avoid any confusion on customers end, I had reached out to the support line through email and within a couple min I was greeted by Andy, they updated me on the status of my order, and gave me a shipping number. Wonderful customer experience, thanks again Andy.

I ordered an Ender 3 s1 pro that was said to be in stock. After having to contact them and they’re 3 day response time they said they’re waiting on a shipment. I tried to get a refund and then was told to wait a week it has now been a week and they haven’t responded to my emails sent me a tracking number or any updates on my order. Absolute worst communication or customer service these other positive reviews have to be fake. I’ve been waiting 3 weeks for something that they’re website still states that they are in stock. After posting this review I have changed it to 3 stars because they did reach out to me after the review and was able to receive my printer in good working condition. They tried to help I believe the best they could

I'd give 5 stars but had a couple things that didn't work. Other then that everything was OK I'll be purchasing a R2 kit here soon. Thanks

Defective product sent and customer support was non-existent. They sent the printer I ordered (Ender 5 Pro with BL Touch and glass bed upgrades), but the product was defective - a stray wire across the power to the bed heater to the bed sensor shorted the mainboard the first time I powered it up. I verified the problem first visually (after the short, I saw the stray wire!), then verified with an ohm meter that the MOSFET on the mainboard was fried, causing a runaway temperature on the bed during heating. I reached out to their customer support - all I needed was to swap out the main board! They responded "thanks we'll get back to you". After a few days, I pinged them again, they said "swap the sensors of the bed and extruder and tell us what you see". I shook my head, but complied and faithfully reported back. More crickets. After a few more days, I opened a second ticket and sent them a message on Facebook. They said "thanks, we'll check with our engineers and get back to you". I know what "slow rolling" is when I see it. I waited two weeks, and have still heard nothing back. I finally ordered a replacement board off eBay, and put it in. It works fine...

I thought I had a problem and they responded promptly. It turned out that I was just impatient hut they tolerated me very well and tactfully informed me of what I needed to know. I will definitely buy from them again.

I had no problems with them shipping and receiving my 3D printer however I had to email them twice about my order pending for 5 days and once it completed, I had no way of tracking my order. If they were to fix the tracking issue I would give them 5 stars.

I had read a few bad reviews online about 3D Printers Bay from years prior, but the more recent reviews were all solid, so I purchased an Ender 6 from them on sale at ~$100 cheaper than most were selling them at the moment AND with taxes included and free shipping. Having had a couple of very bad experiences with 3DP manufactures recently, I was definitely second-guessing the purchase the moment I completed the order.... But barely even TWO DAYS LATER the printer was in my hands in perfect working condition! Not only that, but they have communicated with me directly via email about shipping details, additional items and their availability, and subsequently asking very nicely for me to leave them a review here - which I am very happy to do! This is obviously more than just a 3d printer middleman company - they are a well run online retailer that clearly has a solid grasp on their order fulfillment and customer relations duties. I don't think I've had a better online shopping experience in the last decade. 10/10 I will be checking their site first for any future 3DP needs!

Ok so I didn't do my due diligence on reviewing 3d printers bay before ordering. I then got online after I ordered my cr10 pro v2 and got scared thinking this was a scam site. I called PayPal and they told me I needed to wait 5 days before making a claim. That day I got a ups tracking # from them. The second day it was shipped from California the third day it was delivered to my home in utah. 3 days total I received a brand new in box perfect condition cr10 pro v2 exactly what I ordered way cheaper than any other site. I agree with some other reviews that this is a company that has problems just like any other. My experience was perfect take that for what it's worth.