3DPrintersBayReviews of 3dprintersbay.com

4.4210 reviews
Malls & Marketplaces
22543 Ventura Blvd, Woodland Hills, California

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3DPrintersBay

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About 3DPrintersBay

Buy Best 3D Printers from the Original Authentic 3D Printer Manufacturers at the Best Prices. #1 3D Printers Marketplace.

3DPrintersBay (3dprintersbay.com) has 210 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: 3dprintersbay.com
Website: 3dprintersbay.com
Category: Malls & Marketplaces
Location: Woodland Hills, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About 3DPrintersBay

Buy Best 3D Printers from the Original Authentic 3D Printer Manufacturers at the Best Prices. #1 3D Printers Marketplace.

3DPrintersBay (3dprintersbay.com) has 210 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: 3dprintersbay.com
Website: 3dprintersbay.com
Category: Malls & Marketplaces
Location: Woodland Hills, California
Listed on Five Star Index: 2026

Alex

Jul 30, 2018

This company is a scam!!

This company is a scam!!! I have had nothing but problems getting in touch with this company. They sent me a dead on arrival printer. I created a support ticket and called them well over 50 times across several days. I did not receive an answer on the phone or a response email. I created a review with my facebook login and it was flagged for being posted anonymously. They also wrote me an email asking me to remove it in order to get service. I told them I would remove it once it is fixed. They said this: "It becomes routine happening for us for seller fault This time we don’t want to be like that I can help you get the needed parts. I was told now not to proceed as the comment on trustpilot pretty harsh Best Regards, Kevin Sales & Operations Head/CSR SCM Head 3D Printers Bay" They since have said they would back it now that I called them out on it, but I trust this about as far as I can throw the dead 3d printer I purchased, which is not very far. I did some digging around online and there are several circumstances similar to mine across several websites. The company always seems to have an excuse for this. If I were you I would go elsewhere with my business. I will update this post if I get my printer fixed or if my bank refunds the money, whichever happens first as these items are too expensive to deal with any kind of issue like this.

Response from 3DPrintersBayAug 7, 2018

Dear Alex/Trustpilot , Sorry to hear such experience. There is a response time of 1 - 2 business days notified in an automated rely mail for every incident logged at support portal. I saw your incident has been logged at Friday July 27th close of business(COB) which is effectively followed by weekend(non-working days ). Whilst support team investigating your issue(much earlier than the mentioned response time above), you have been calling in order to get the status as soon as Monday business hour starts(20 calls(IVR issues stated upfront in contact page ), 8 mails through different forms) and finally review at here Your issue has already been taken care irrespective of the review logged here. We would really appreciate your review here if the support staff(Seller) didn’t respond to your case(ticket) after the set response time of 1 - 2 business days (after Aug 1st). the ultimate reason for asking to delete the review is due to the multiple reviews left without furnishing any details as per TP Policy Since your issue has already been taken care by the support team, They took your case as soon as they get back to work and shipped a replacement part which was already notified in the incident portal on July 31st. I hope this clears Update #2: We tracked the replacement part and it says "Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece." Escalated this status to the Merchant and they responded that Parcel has been shipped and source post is collected and ready to dispatch it which will be updated in carrier site soon.