25home FurnitureReviews of 25home.com

We bought the Aalto Boutique Dark Gray Feathers Sectional from 25home, which is excellent quality. Their customer support was beneficial, and shipping was fast.

I ordered the sandwich sectional sofa. This item came with three addition ‘free’ items. I also ordered the ottoman to match our sofa. We ordered these items for our vacation home. The sofa was delivered to the home on a tractor trailer and was left for us outside. We were not there at the time. We had a neighbor cover the sofa with a tarp until we could get there to bring it inside. Once the ottoman shipped, we were called by fedex to tell us that they attempted to deliver it 3 times and did not leave it because it required a signature. I was very confused by this because the sofa was delivered with no problem but they refused to deliver the ottoman. I went back and forth with the customer service rep for weeks. Finally, the ottoman was delivered to our actual residence in another state where we had to load it and bring it to our vacation home on our own. Needless to say, this was a huge inconvenience. I thought we should have been compensated in some way for all the trouble we went through but no such thing happened. I love the sofa but I would not order from this company again.

This is a beautiful couch. They made a huge effort to adjuat/speed up shipping to accommodate a special date of arrival for me. I highly recommend the couch AND the company. I had great interaction, fast responses and very friendly service . A++

This company is terrible, I received my couch damaged and the warehouse told the representative that the damage was not major and offered me $60 in return. When I said that wasn't acceptable they bumped the offer up to $200 instead of just honoring the warranty. It seems like they have no managers that work there and they do not stand by their products. Be aware and do not order from this company, there is a reason they do not allow Google reviews.

Great communication from customer support, quick delivery, especially during the busy holiday season and most importantly the quality of the Salo chair, sectional & ottoman is excellent. A big upgrade to our living room!!

We needed this couch before we hosted for thanksgiving and they got it here on time. Not only do we love it but, we’ve gotten so many complements on it. It’s very easy to clean (I have dogs who think they’re humans so they stay on the couch) , super comfy, and big enough for the whole family!

I ordered this couch because it said it was in stock with a quick shipping time. I ordered and paid for this couch and then you have to email and confirm the order for it to move forward??? I paid for it…the entire world besides this company seems to understand that means I’m confirming the order. Then the couch never shipped. No communication about this delay. Then they kept telling me it was getting ready to ship and I would get a tracking number … a week or more goes by without receiving anything. The couch was supposed to arrive within 3-5 days - it’s been 3 weeks and still no couch.

Great customer support. High quality couch and materials from the frame to the cover. Low to the ground but very comfy.