25home FurnitureReviews of 25home.com

Response from 25home FurnitureSep 28, 2025

Thank you for taking the time to share your review. We appreciate all feedback, as it helps us to improve and better communicate the nature of our products to future customers. We are pleased to hear that you found our fabric easy to clean and that your experience with our customer service team was positive. However, we are genuinely sorry to learn that the Aalto Sectional did not meet your comfort expectations. We understand your concerns regarding the seating width and cushion firmness. The Aalto collection was designed with a modern, tailored profile that offers firmer support, which we recognize may not be the right fit for everyone. Our goal is to use high-resiliency foams that maintain their shape over years of use, but we acknowledge this can result in a different initial comfort level than one might expect. Your experience is important to us, and we would welcome the opportunity to discuss this with you further. Please feel free to reach out to our customer service team directly at [email protected] so we can see if there is any way we can assist you. Thank you again for your feedback. It will be used to help us refine our product descriptions and customer guidance.

Response from 25home FurnitureSep 10, 2025

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you have had with your sofa and appreciate you bringing these concerns to our attention. Regarding the lint (pilling) on the fabric, this specific material is chosen for its distinctive texture and durability. In the initial break-in period, some pilling can occur due to friction, which is a common characteristic of many high-quality woven textiles, not a defect. As we had previously discussed and agreed upon in our communication a month ago, using a lint shaver/fabric shaver is the most common and effective method to manage this. We are confident that with minimal periodic care, the pilling will be significantly reduced. Concerning the alignment of the sections, a dedicated specialist from our team has already reached out to you separately to address this specific issue and is working towards a resolution. We are committed to providing high-quality products and ensuring our customers are satisfied. Your experience is important to us. If you have any further questions or need additional assistance, please do not hesitate to contact us at [email protected] directly. Thank you again for your valuable feedback.

Response from 25home FurnitureAug 27, 2025

We are truly sorry to hear that your sofa did not live up to your expectations. Customer satisfaction is always our highest priority, and we take your feedback very seriously. We are already sharing your comments with our product team to review and improve. At the same time, we want to work with you to find a solution. Our customer service team will follow up with you shortly, and please feel free to reach us anytime at [email protected]. We truly value your feedback and would like the chance to turn this around for you.

Response from 25home FurnitureApr 22, 2025

Thank you for sharing your feedback. We're sorry to hear that the couch did not meet your expectations. We'd like to offer a solution for the height issue, we have 3-inch sofa legs available that would raise the couch to a more comfortable height for you. We value your satisfaction and would appreciate the opportunity to address your concerns. Please feel free to contact our customer service team at [email protected] so we can discuss options to improve your experience with the product. Our team is committed to ensuring you're happy with your purchase, and we're here to help find the right solution for you.

Response from 25home FurnitureFeb 19, 2025

We're sorry that the sofa didn't meet your expectations. Regarding the missing components issue, according to our records, the logistics team lost the small pillows, while the large back pillows were not missing. We have confirmed and resent the correct pillows, plus an extra one as compensation. Please check if you have received all 4 pillows. We will continue to work on improving the quality and comfort of our products to ensure every customer enjoys an ideal experience. If you have any other questions or need further assistance, please feel free to contact our service team at [email protected].

Response from 25home FurnitureJan 17, 2025

Thank you for taking the time to share your experience! We’re sorry to hear that this sofa didn’t fully meet your expectations. We’ve noted your feedback regarding the seat height and backrest support, and we’ll communicate this with our design team to improve future product designs. If you have further suggestions or need assistance, please don’t hesitate to reach out to our customer service team at [email protected]. We’re here to provide solutions and ensure you’re satisfied with our service. Thank you again for your feedback, and we hope to better serve you in the future!

Response from 25home FurnitureOct 24, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during the delivery process. Your experience is not the standard of service we strive to provide. We will investigate the communication issues regarding our website and shipping emails to ensure a smoother experience for customers. Additionally, we will reach out to the logistics company to address the confirmation process and prevent similar situations from occurring. We are also sorry to hear about the couch issue you mentioned. Our customer service team will contact you, and we will be happy to make things right to ensure your satisfaction. Your feedback is invaluable to us, and we take it seriously as we work to improve. Thank you for giving us the opportunity to address these concerns, and we hope to provide you with a better experience in the future.