25home FurnitureReviews of 25home.com

Love our sectional!! Already had some spills on it and the white fabric cleaned up perfectly.

So I paid $$$$ on it. Got no instructions and was told that the company didn’t receive instructions. I waited 45 days which I was willing to do for this bed. When it arrived I was so confused because the head board was the color I wanted but the actual pallet was brown. I pretty much had to Velcro the matching color around the pallet to match the headboard. However, I didn’t know that. So I panicked thinking I got the wrong shipment. It was New Years so of course everyone was out which I understood. Eventually, a couple days later after I got an email from service department I kept on looking at the picture from other reviews and figured out it was the correct order. I should also say this all happened in different timelines due to my procrastination of building it. Today, after putting it together with no guide it looks good. The headboard is wobbly still, the pallet is sturdy. The headboard has latch and some areas inside with screws to keep it in place but they are all off center. I feel like I could have bought this on Wayfair for 500.00 not the 1700$ I paid. I feel I would have liked it more if 1. Pallet at least matched the color of the headboard and fabric was placed already, 2. It had instructions 3. If the company had a better more confident answers. I think I should have stuck with Modloft, they build it for you and have great quality for the same price. Now I cannot return without taking it apart. Mind you I am short and petite and some of the stuff was hard for me to carry. I did it though.

This is not real leather. The section was delivered three months after ordering. This is very beautiful and high quality made, I was upset by the fact that the legs from one part of the section were missing, I had to order similar ones on Amazon. I believe that for a section made of leatherette the price should be significantly lower.

Very good customer service!

EDIT of original review: (same customer/same sale/same writer as below) Company sends customer satisfaction survey by email promising free pillows or % of order reimbursed upon providing an online review. (As I did below) Evidently, they are only willing to offer incentives as promised if you give them 5 stars. Don’t try to write an honest review if you want your “free” pillows! Buyer beware. Original review: While the customer service seemed personal and prompt, they weren’t entirely accurate in what they were communicating. Upon ordering, I received an email confirmation and was told that I would receive an email from the carrier to schedule delivery for my furniture. No such email arrived; only an email stating my order had been delivered. That was not actually the case. My order was delivered to the wrong state. Customer service looked into it and once again said I’d receive tracking information. Tracking wasn’t accurate and it arrived 2 days early. Glad someone was home to receive it. Overall, my furniture is fine quality. Customer service agents seemed willing to help.

The furniture is great, I purchased the Sandwich 4 seater. I received my couch yesterday, 60 days after purchase. Snow was great but it appears the logistics department provides inaccurate information to customer service. Be prepared to wait if you live on the East Coast.

Keep changing the delivery schedule. I haven't received the couches yet.

I had a lot of questions regarding such a large purchase. They answered all of my questions very quickly and we're extremely helpful in helping me to decide.