25home FurnitureReviews of 25home.com

Feather Collection couch took 4 months to arrive. Upon arrival the white glove delivery left boxes and trash all over the driveway. Buyer's remorse for sure - the most uncomfortable couch we've ever sat on. It sits super low to the ground so it's hard to get up off of, and the cushions hold no shape. Nobody wants to sit on this couch! For the money we spent on it, we expected much better quality and customer service.

Bought a sofa, chair and ottoman. After repeated emails, the indicated the sofa was in, but not the chair unit. That’s where it stopped. Waited for further communication on either delivering just the sofa or waiting for all pieces. Crickets, nothing. Sad that this is what internet purchasing has come to. You can’t buy in person and online is often some sort of scam.

I was offered a complementary chair and a table. When I.I placed my order for my $6000 sectional that was August 4, 2025. It’s June 9, 2026, and I still have not received my chair.. each time I talk with or text with these guys there’s a different excuse. Now they’re no longer replying to my text or answering the phone. I will never do any kind of business with this company again. At this point, I’m researching how to or who to report them to for shady business practices.

I ordered a sofa for $4000 then it got delayed by delivery. It never arrived. I’m trying to dispute my credit card charge. I didn’t have any success as of now.

My experience with 25 home has been horrible. If I could give a negative 10 I would. I ordered an air leather couch order#14524 in November 2025. I didn't receive the couch until January 2026. I also ordered pillows, they stuffed two pillows in a bag that busted. The courier fedex put tape to hold it together. It was delivered dirty and the tape damaged the surface. I contacted them to get the pillows replaced. I haven't received them yet. I was supposed to get a free chair with my order.....did not receive that. I contacted them within the timeframe to let them know that the air leather couch was not as advertised. It's basically a nice plastic that sticks to your skin when you sit on it. I asked to exchange for their linen couch. They told me I would have pay for shipping. I agreed. This was in February 2026. I have tried to contact them multiple times and they have ignored me. It is now May 2026 and there is still no resolution. Now I am stuck with a couch I hate, that is uncomfortable and sticks to my skin that I paid $4000.00 dollars for.. buyer beware. They are dishonest, not credible and treat the customer like they do not matter. This is a horrible company that needs to be out of business. They are selling furniture that is not the quality advertised and getting a lot of money for it. I should have seen the red flag when they did all transactions via text message only. When you email them they don't get back with you until many days after. PLEASE DO NOT BUY FROM THEM. Many other options out there.

Never gave free chair. Always was a weird excuse and awful communication... took several months to get out item. very sketchy

Still waiting for my chair I ordered in September 2025. The sofa finally arrived in late January 2026 but still no chair. The were responding to emails up until February but stopped and now my emails are just bouncing. Don’t let them steal your money.

I got scammed. I was waiting for a lazy sofa and a recliner, since January!!! All items have been payed for......About a month ago or so, the company disappeared, website is down, email is unavailable, PayPal can not get in touch with them!! Just another scam !! Good thing i payed thru PayPal and hopefully i can get my money back !