25home FurnitureReviews of 25home.com

The couch is so short and low profile it is very uncomfortable to sit on if you are over 5 feet 7 inches tall. Unlike any other couch I have had in 30 years, you must sit in a position that does not work for more than a few minutes. The cushions are also unlike any couch I have ever had in that they are not cohesive and create a comfortable sitting area from one side of the sofa to the other. Each cushion has a different density and fluff height and does not join together. It is the only couch I have ever had where you can't lie across it comfortably. Try getting up from a seated position, and you will struggle, especially if you are above medium height. I cannot use it in my living room as intended and am disappointed with the expensive purchase. I have to throw the couch down in my basement and lose the money I spent on it.

They are very fast on responding any emails or chats. Excellent customer service

I ordered a $3K couch from 25home at the end of November that was supposed to arrive within 50 days (Jan 17). Some time about 2-3 weeks before the delivery date I realized I hadn’t gotten any shipping confirmation. I emailed the company and they informed me it would arrive late. This felt wrong because it was not they who had reached out to me but me that had to investigate to even figure out this furniture was arriving nowhere near the promised date. They made excuses about customs and about it being a custom order and taking longer (which is why it was going to take a hefty 50 days to begin with). Then they said February 4. Then they said February 10. Then finally I got my couch feb 17. Each time the order ran later I had to send emails to find out. The company never kept me posted on its own. In fact, I was surprised to receive so many outreach emails after I received the couch, until I finally realized it was because I had left a bad review and they wanted me to take it down for a little cash. Where was this diligent customer service when I had order issues? It’s a nice couch. I will never order from them again.