25home FurnitureReviews of 25home.com

Awesome customer service! I would definitely choose this company again!

It's and ok product. It's too tall and too deep. I depth is ok as long the height is lower. You are climbing onto this thing ...

Good communication.

Love the table. Didn’t like that we received the table so much later (over a month later) than the original estimated date and with no compensation. We had to spend a couple of hundred dollars on a temporary table.

I was asking for the ETA on our couch Supposed to receive it this week. Help

I would give 0 stars if I could for the incredibly negligent customer service I experienced with this purchase. The only positive - the couch is amazing. However, I wouldn’t go through the headache again. Untimely responses and unwillingness to work within the purchase agreement. The first couch arrived badly damaged - things happen - but then refusing to expedite the replacement and just going to the back of the line. Plus their 3rd party delivery company bullied my elderly mother into signing for everything without opening boxes to inspect (part of the agreement) and then I later find the damage upon return from work and opening the boxes. Did I mention they left everything in the driveway in the rain? Even though delivery agreement clearly stated threshold service to put items inside the first available interior room (part of the agreement). Refusal to put me in touch with a manager and was told by CSR Snow, “I don’t have a manager” then “well they aren’t in this city” then “I don’t have their contact info” then “I won’t do it”. I submitted a complaint to BBB to which 25home refused to respond. And on top of it I receive an email from Snow asking me to withdraw my BBB complaint and please remove any negative reviews “because we got your couch delivered”. Like I said, the couch really is very nice. I wish the service matched the product. Probably the worst CSR experience I have had in 30 years of adulting! Buyer beware.

3 major things regarding my experience. 1) ordered the chair in November 2023 and didn't receive it until February 2024. 2) When I received the chair, noticed "part M" was completely missing, which is the main piece to connect the base with the chair. 3) I let 25Home know immediately and then found out "part M" won't be shipped to me until sometime in April 2024. Honestly I just should've spent the 6K on a real Eames chair.

I bought the Aalto Boutique Boucle White Feathers Sofa and I absolutely love it! This sofa is quality made and built to last! This was my first time purchasing furniture online and I was skeptical but 25 Home made my experience a pleasure! I couldn't be happier!