25home FurnitureReviews of 25home.com

It's being 3 months since the company promised me to exchange a L cushion seat that came totally deformed. The cushion filler came empty at some parts of my longseat and it looks like a very old and deformed sofa. Three months ago I have a return by email promising that they would send me a new cushion peace for my longseat only. But it never happened and they don't return my email anymore. I hope that anybody from the company please give a solution for my case and show that you guys have some respect for the costumers

Sunny the representative who helped me online for an hour was the reason i bought this couch from online. After a recent bad online purchase i was nervous and asked a bunch of questions. She was very patient and i decided to purchase the sandwich couch. The couch is awesome. Very comfortable. I sink into perfectly. The material seems high end and im very happy i decided to give it a try. Momo helped get the shipping going relatively quickly. Would highly recommend. The couch is a statement piece.

Ordered the 135” Hygge sectional on the 20th of March…I then received notification that the couch would be shipped on April 8th…I finally received it on April 16th but I was sent 3 left sides and no right side! I immediately contacted 25Home and was sent the correct side on the 25th of April…but I am now still waiting for them to pick up the wrong couch in the huge box! It is now May 6th and after many many emails…still no satisfaction. I don’t understand why the wrong couch pick up wasn’t coordinated with the drop off of the correct couch! My lawyer neighbor said I have no legal responsibility to keep the wrong side of the couch and let 25Home know that they have until May 9th to arrange to pick it up or it will be considered abandoned and will be donated. He also said from now on I should only deal with a reputable furniture business. Would I order from them again? Absolutely not!

Still dont have my couch. Now 25 home isnt responding ive even reached out to the shipper and they havent given me answers either. Update: Got my couch and we love it. 25Home actually was responding but for some reason the emails werent going to the right folder. They have completely made up for all confusuion and issues and have great customer service. Delivery man was very friendly and efficient and my couch was in perfect condition. So im updating my review to reflect that!

I’m very satisfied with the covers that I purchased for my Mario Capasa feathers sectional couch! They fit perfectly and the team did a great job of answering my questions and fulfilling my needs with the shipment. Would 100% recommend and will be purchasing from this company again!

I ordered a chair and ottoman. I am pleased with the look and the comfort. They arrived within an acceptable timeframe. Furthermore, the delivery service was excellent. Overall, a good experience.

I ordered a couch and paid for it. The very next day they said it was out of stock. They did not offer an opportunity for me to get a refund. I requested a refund and had to do it via instant message on their website because that is where they were most responsive. I also replied via email. Instead of issuing me a refund, they asked if I would be willing to get another couch. I said no please provide me with a refund. They are now saying they have initiated the process for a refund via instant message and I asked for an email confirmation confirming the initiation of a refund. They have failed to give me that. I still have no idea whether they are actually processing the refund so I will need to cancel the purchase on my credit card.

For the love of God, do not purchase from this company. Two different costumer service departments that do not match up. Paid for a $4,500 sectional that showed in stock shipping 10-30 days. (main reason I ordered) Purchased Feb 2nd. just informed today that my order is delayed for a 3rd time for another 40 days. Here is the list of excuses I've been told, keep in mind I was never updated or informed by customer service of these delays. Each time I had to email them asking for updated tracking information just to be told one of the following excuses. 1. Told inventory data was wrong and not updated correctly on the website. 2. Told they shipped a grey sectional instead of the one I ordered. 3. Told it was the right color, but one of the 5 sections was a wrong shade. 4. Told again it was a difference in fabric color. 5. Now told it was shipped to the wrong customer.