K G.
Critical Medication...
Critical Medication... My dog was given a 2 week supply of a critical medicatoin by our vet. Once we determined that the medication was effective 7 days I ordered the medication from Pet Meds. Believing that 7 days might be cutting it tight I PAID FOR AN EXPEDITED ORDER. After 4 days they still had not contacted my vet to verify the prescription. I ended up having to get another 5 days from my vet. Their office is only a few miles from my office so inconvenient but no big deal. I called pet meds and spoke to a customer service agent that said she would expedite and send one day shipping no charge. That was on Monday the 19th. I just tracked my package and it will not be here until the 26th. I will now need to get the prescription filled at my local pharamcy which is what I should have done in the first place. This is an extra hit to my budget (double paying for the medication) and a major inconvenience in my schedule. I will NEVER use this company again for medication of a critical nature.
Response from PetMedsJan 28, 2026
Hello Kathryn, We are sorry this happened. We do show that there were two active autoships on 1/14/26 for the same medication which will stop the order from processing. This issue is what caused the first delay in the order shipping. The second delay was caused by the vets approval, we did not receive it back until 1/20/26. The order shipped the same day and shipped standard mail service which is 3-5 business days at no charge. The post office has had an alert on their webpage since last week regarding shipping delays due to severe weather conditions across the U.S. We apologize but we are not responsible for shipping delays once the order leaves our facility. We do show that your order was delivered INTO MAILBOX on 1/24/26. Please let us know if you did not receive your order so we can take care of the issue right away. Warmest regards, The PetMeds Team