PetMedsReviews of 1800petmeds.com

Where do I start! I ordered some canned dog food from PetMed, never got it, when I called them up and asked him what's going on they told me my order got refunded. When I asked them why they didn't seem to know anything. I just went to another company and cut my losses. Recently I tried again to buy from PetMed and need I mind you every time I buy it's at least $250 worth of items. They told me my account is locked and I should go somewhere else and buy. When I asked them why they literally could not tell me anything. Some of the worst customer service I've ever dealt with! The lady just kept saying aww I'm sorry which was literally just pissing me off more. I've done absolutely nothing wrong to be treated like this, I buy in bulk, I have multiple animals to buy for and I buy frequently. There's one particular lady in customer service that I always get, her name is Diane out of the three times I call her she only makes the situation worse, never better, never resolved, always escalated and gets worse. Good luck if you ever deal with petmed, all I wanted to do was buy some freaking dog food 🙄

Loyal PetMeds customer for years. It's cheaper than what my Vet offers. They fulfill my mail-in orders super fast. I've never had any delay. I'm grateful they offer coupons as well. ALSO, must make note of how awesome their customer service folks are on the phone. Always super helpful (no accents to decipher) and willing to go above and beyond to help customers. I respect and appreciate this company for all it has to offer.

I needed worm medicine for my cat and was on a budget so really couldn't afford to go to the vet and pay for testing, visit meds etc. They also require prescription there while pet meds does not. I got the medication within a couple days and it worked right away.

They have gone DOWNHILL!! They had been reliable in the past but not anymore!!! I ordered last week but they didn’t contact my vet for 2 days! I had to waste my time calling over and over asking for status.They finally contacted my vet and apologized for the delay, then said they shipped overnight but still haven’t received my order AND No email confirmation No tracking info My dog has been without her medication for almost a week bc of their incompetence. I called again , still no medication has been delivered. I will not use them again

I cannot say enough wonderful things about Tiffany T., Senior Customer Service Representative at 1-800-PetMeds. We recently ordered two bags of prescription dog food for our dog who has severe food allergies. When the package didn’t arrive within the expected timeframe, I logged into our account and saw that the tracking information showed the shipment was missing. Given that this is prescription food and not something we can just substitute, this was extremely stressful. Initially, I attempted to resolve the issue via online chat, but was told the case would need to be elevated to a supervisor and that someone would contact me within two hours. Unfortunately, I never heard back the next day. When I called, I had the absolute fortune of being connected with Tiffany. From the very beginning, she understood the seriousness of the situation and treated it with urgency and compassion. She went out of her way to escalate the case immediately and personally followed up with me multiple times throughout the day to provide updates — something that is incredibly rare in customer service today. Most importantly, Tiffany arranged for a complimentary bag of food to be next-day shipped so that my baby would not go without her prescription diet. That level of care meant the world to us. She didn’t stop there — she even followed up the next day to confirm that the delivery arrived safely. Tiffany’s professionalism, empathy, and proactive communication completely turned around what started as a very stressful experience. She is truly an asset to your company and represents the very best of what customer service should be. Thank you, Tiffany, for going above and beyond for our family and our sweet girl!

They canceled my orders and told me they do not know why they are being canceled. What a joke. Waste of time never do business with them.

My vet said that he would work with Pet Meds to supply two of my dogs their important medications at a discount price. I signed up for Autoship and have received two orders from them with another one pending and each and every one has been a complete nightmare! Both dogs would have ended up with NO meds for several days except that I had to make emergency trips to my vet to pick up meds to tide me over until the order arrived. They are impossible to contact and according to my vet (who I trust completely) they are not contacted until at least a week after the meds run out! They also use the US postal service to ship their orders which is completely unreliable-tack on another three weeks of waiting for the meds because of it! Update! I tried to do a chat with this company and got a message that they were unavailable. I then tried to text them, since they said that was a method of contact. A message was sent almost two weeks ago with no response. I spoke to my vet yesterday and they said that they gave authorization LAST WEEK but the company never changed the status of the order!!!

I placed an order online on 1/26 and when i checked on the order status on 1/29 it showed that my order had been cancelled. No particular reason given, just said "there was an issue with this order". No email notification sent, so far the funds have not been sent back to my giftcard yet that I used for this order. Wasted me a few days now I have to order cat food urgently from somewhere else. Will not recommend this place. BAD EXPERIENCE.