PetMedsReviews of 1800petmeds.com

They have the best selection of pet medicines around, and I loved their free samples. However, I was very frustrated with their subscription service. I would order a 30 day supply of vitamins and wait forever for the replacement to arrive. Eventually, it did. But, it never synched up with when I needed them. Like many others, I use several subscription services for various staples. They usually arrive just before or immediately after I run out. Not Petmeds. I never received the auto ship when I needed it. I tried several times to modify the subscription to make it work. But, they seem to ship after the subscription time of 4 weeks (which is adjustable) expires. That's too late! And I don't know whether they ship with U.S. Mail. So there is no certainty about when your product will arrive. Lastly, their website is solid. However their mobile app is way outdated and clumsy. So, unfortunately, I have to go back to Amazon to order my vitamins for my 3 dogs.

Yes, pet meds pricing is hard to beat, but their customer service has gone downhill as of recently. When you call your toad that your whole time is less than 10 minutes after waiting for 30 minutes. When you leave your number to get a call back you never get a call back. When your pets prescription expires, you don’t get any notification letting you know until you try to order the medication. So all they’re pricing is hard to beat. You have to put up with other negative aspects of doing business with pet meds.

Absolutely IMPOSSIBLE to get a hold of customer service. Emailed them because they weren't answering phones about a week ago because they had a promo and I wanted to see if I could get it applied to my autoship order in the form of some kind of credit because it was $50 savings. They never answered. Whatever. Decided to take the loss. Then, my $445 worth of Simparica was "delivered" today, but it wasn't. There were no packages delivered to my home. Called customer service again because i need to rectify it and no one answers even during the times listed. At this point, I feel like the company is a scam. Beware.

After PetMeds insisted on a week of back-and-forth with the vet, delaying my cat's treatment as he continued to deteriorate, they sent me the WRONG MEDICATION! When I called them, they refused to send me the correct medication because they didn't even stock it - their website was a lie. 1800PetMeds is a danger to their patients. Do not order from them.

I created an account for a nonprofit animal rescue organization that is exempt from paying state sales tax. I asked that the sales tax exemption be applied to the account and submitted all necessary paperwork. 1800petmeds refused to add the tax exemption to the account, writing "We do apologize, but we are not currently able to set up accounts for Tax Exemptions." I have been a board member of this group since 1992 and have set up countless tax exempt accounts with business ranging from local veterinarians to big retailers like Walmart. Not once have I had any issues until now. Clearly, 1800petmeds does not value business from animal rescues and they certainly won't have to bother with business from us.

This is the second review after 4 contacts with petmeds. I placed an order on may 22. I always keep track of the number of trays left and order with a few days leeway for delivery. I had to contact them when the food didn't arrive after , I think 7 or 9 days, then I was told they get the food from a third party so? Do something about it! Shouldnt be customers problem. So after another contact ( and review), they send me 8 cases of A DIFFERENT FLAVOR!)FISH! MY CATS WONT TOUCH IT. THEY GREW UP ON FORZA HYPO LAMB. I HAD TO FEED THEM FORZA RENAL CARE, LAMB THAT I HAD LEFT FROM A CAT THAT DIED. SO NOW ITS MAY 31ST AND IM OUT OF RENAL CARE AND IVE BEEN OUT OF HYPO LAMB SINCE, I THINK, THE 25TH. STILL NO DELIVERY BUT I HAVE 8 CASES OF FISH TO GIVE TO A RESCUE. IF YOU KNOW CATS, YOU KNOW THEY WILL STARVE BEFORE EATING SOMTHING THEY DONT LIKE! I CANT GET THIS FOOD LOCALLY. MY CATS ARE MY BABIES AND IM SO STRESSED OVER THIS.

I ordered Simparica Trio for my two dogs because of the affordable price; however, the process of getting the prescription sent to PetMeds became inconvenient for me to manage. I emailed the Rx Team twice requesting cancellation of my order. On both occasions, I received responses confirming my order had been cancelled as requested. Two days ago I received an email stating the prescriptions were approved by my veterinarian, who actually never made any approval call regarding this order. I contacted customer service and was informed that my order had never been cancelled. The representative sent me a link to print a return label, but the link does not show the label to print anything. At this time, I am out over $270 and will be receiving an order that I clearly requested to cancel multiple times.

Just recently signed up with this company needed my dog food to ship a little sooner than expected had placed the order on Monday was expecting it to ship Tuesday. Wednesday rolled around I still do not have a confirmation on the order decided to go check. They are currently canceling the order. I cannot get a hold of anyone. The wait time went from two minutes on the phone to five minutes and it was continuing to increase on how long I would be waiting on the phone to talk to someone. I did not get any cancellation notice. Email to say that this order had been canceled so I have canceled my auto ship and found someone else to get my food from and I only have a few more days left on my dogs food now. I would not recommend them at all because it takes them a week to get the food to you. There are a lot better places that ship out dog food a lot quicker.