PetMedsReviews of 1800petmeds.com

4.0569 reviews
Professional Organizations
420 S Congress Ave Ste 100, Delray Beach, Florida

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PetMeds

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About PetMeds

1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.

PetMeds (1800petmeds.com) has 569 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: 1800petmeds.com
Website: 1800petmeds.com
Category: Professional Organizations
Location: Delray Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetMeds reviews

569 approved reviews, newest moderated first

Ragan F.
Nov 4, 2025
I ordered medication on 10/14
I ordered medication on 10/14. Got lost in the mail. 40 minute wait to talk to a customer-service rep who talked over me. Truly frustrating experience. I also experienced problems trying to change my address after I moved. I changed my address multiple times online and it never went through, so I had to create a new account. Chewy is a much better service. I usually use 800PetMeds when they offer a less expensive price but the poor customer service is a dealbreaker. It's really, really bad.
Response from PetMedsNov 4, 2025
Dear Ragan, we’re sincerely disappointed to hear you received unsatisfactory service. We pride ourselves on excellent customer experiences, and we clearly missed the mark. Please accept our sincerest apologies. We're addressing this internally with our team. To discuss this further and find a resolution, please contact us at 800-738-6337. We value your feedback and want to make it right. Sincerely, The PetMeds Team
Michelle B.
Nov 4, 2025
Lack of live agents working to help…
Lack of live agents working to help customers. Tried several times each sitting on the phone for over a hour trying to get a person on the phone. Listening over and over how therr experiencing a hi call volume. On line chat option has no agent available either. This during normal buisness hours. I am completely disgusted wasting so much time to talk to someone
Response from PetMedsNov 4, 2025
We apologize for the extended wait times. We are currently experiencing higher-than-usual hold times due the increased demand for our services. Please be assured that we are working diligently to respond to everyone as quickly as possible. We have disabled our live chat option for the time being but we do have our AI Assistant, Emma that can answer most basic questions for you. Mondays and the first of the month are usually our busiest times. It may be best to contact us later in the day. Please contact us at 1-800-738-6337 with any additional questions.
Robert S.
Oct 29, 2025
The prescription followup is not…
The prescription followup is not existence. It took me 30 mins on the phone to cancel my order and get a refund. At this point I'll let my vet to order it using there pharmacy.
Response from PetMedsOct 31, 2025
Hello Robert, We are sorry this happened. We are sincerely disappointed to hear that you received unsatisfactory service. We apologize for the extended wait times. We are currently experiencing a higher-than-usual call volume due the increased demand for our services. Please be assured that we are working diligently to respond to everyone as quickly as possible. When an order is canceled before processing , the pending charge will reverse and fall off within 48-72 hours depending on your financial institution. Nothing is charged if nothing ships. We do show that your vet does not work with third party pharmacies, therefore, a written RX was to be mailed in. This decision is made by the vet and not PetMeds. We do show that the recent order has been canceled. The PetMeds Team
Caroline J.
Oct 27, 2025
Awful.
Awful.From the moment I ordered, NOTHING is or has gone as I was told it would. Including the product, for which I paid to have overnighted, took a few days longer to arrive for a VERY sick animal. And then somehow I was put on auto ship. And now, over a week later and several phone calls later, I still do not have the overnight credit I was promised. And UPS, the shipper, is clueless. STAY AWAY.
Response from PetMedsOct 27, 2025
Hello Sandra, We are very sorry for the frustration and inconvenience you have experienced, and we appreciate you sharing your feedback. We pride ourselves on excellent customer service experiences and we clearly missed the mark. Please accept our sincere apologies. We are waiting for you to respond to our request for additional information so we can help resolve this matter right away or please reach out to us at 1-800-738-6337 and a team member would be happy to assist. Regards, The PetMeds Team
Steve
Oct 27, 2025
PetMeds used to be great; now they're not
PetMeds used to be great. Their service was fast and their customer service was responsive, courteous and knowledgeable. Now, none of those things are true. A few months ago we placed several orders for food/treats and they took weeks to ship out. On one item, we canceled because it never shipped. Following that we placed several orders for perishable goods and multiple times they sat in the warehouse all day, were shipped saver overnight (which resulted in shipping times of 1.5-4 days) and were not properly packed to ensure they would remain cold (a couple ice packs in polyethylene foam - the kind used to protect TV screens during shipment). The last straw, however, was an Rx that was completely botched. They entered the approval for a similar but different item and then linked it to someone else's account. It took a week to get the issue resolved and they simply kept insisting they didn't make an error. In fact, even after they corrected it, they never apologized or acknowledged that they made an error. We will never order from this incredibly incompetent outfit ever again.
Response from PetMedsOct 27, 2025
Hello Steve, We are sincerely disappointed to hear you received unsatisfactory service. We pride ourselves on excellent customer service experiences and we clearly missed the mark. Please accept our sincere apologies. We are addressing this internally with our team but we need additional information to pull up your account to see what happened. We are waiting for you to respond to our request for additional information so we can help resolve this matter right away or please reach out to us at 1-800-738-6337 and a team member would be happy to assist. Regards, The PetMeds Team
Carly K.
Sep 22, 2025
Personable service from real people!
I appreciated that there was a callback so I didn't have to wait on hold for 10 minutes. The representative I spoke with was kind and knowledgeable and took care of what I needed.
Lisa
Sep 22, 2025
Cindy was so helpful to me!
Cindy was so helpful to me! Thank you Cindy!
Anne
Sep 22, 2025
Speaking with a very nice operator…
Speaking with a very nice operator named Gwen. She was very helpful and pleasant and easy to understand!!! Gwen got me the great discount I need!✔️ Thank you again, Gwen!

PetMedsReviews of 1800petmeds.com

About PetMeds

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PetMedsReviews of 1800petmeds.com

PetMeds reviews

I ordered medication on 10/14

Lack of live agents working to help…

The prescription followup is not…

Awful.

PetMeds used to be great; now they're not

Personable service from real people!

Cindy was so helpful to me!

Speaking with a very nice operator…

About PetMeds

About these reviews

More in Professional Organizations, Florida

Fusion Elite Trading

Tax Help MD

Impact Health Sharing

Madison Monroe & Associates

PetMeds reviews

I ordered medication on 10/14

Lack of live agents working to help…

The prescription followup is not…

Awful.

PetMeds used to be great; now they're not

Personable service from real people!

Cindy was so helpful to me!

Speaking with a very nice operator…