PetMedsReviews of 1800petmeds.com

Being a veterinary professional for the past 14 years, I understand in animal health care medicine and food orders do take some time to arrive. However, I placed my first- and likely only- order through 1800petmeds on the 14th(which stated 3-6 business day delivery) on the 19th after reaching out through chat option the past two days I finally called to discuss my order over the phone. I was less than impressed with their customer service across the board. Chat individuals were not friendly, not receptive or helpful. I waited in a chat for over 5 minutes with no response/ ask for my patience etc. Each time I got the same answer, “it hasn’t shipped -well email you when it ships 3-6 business days” supposedly it’s going to be shipped today and I “should receive an email with the next 24 hours.” Safe to say I will NOT be using 1800petmeds again for my OTC food items, and would not recommend them to anyone!! I’ll stick with Chewy from now on, they always have my food at my door within 3 days of my order. Now I will need to go out and purchase another bag of food for my dog, because he’s going to run out before this order even ships- and who knows when it’s going to actually arrive, if at all. EDIT: it is now the 21st & it finally shipped… estimated delivery with UPS is the 24th that is 10 days after my order was placed. 2-3 day delivery that they claim is NOT accurate/ false advertisement.

Shipping took forever and customer service didn't care that my order was late. The price was fair for the product, but I did not want to wait forever

The woman who assisted me with Drontal worm medicine for one of my cats was terrific. I was looking for the medicine that did not require a prescription from the vet. My vet has not seen this cat yet and I would have had to schedule an appointment to be able to have them give me a prescription. I was thrilled to be able to purchase the pills and she helped me to determine the number.

PetMeds advertises 2-3 day delivery. When I reached out to find out the status of my order after 4 days I was told through chat that they typically ship 3-5 days after the order is placed. I copied and pasted the "Free shipping 2-3 day delivery" language from their site. They didn't even acknowledge it, simply stating that they will ask their vendor to try and expedite.

Telephone representative Robert was extremely helpful. He was pleasant to talk to, professional and courteous. I was only calling to inquire about a prescription. However, because of Robert's helpfulness, I ended up placing an order with him.

I was assisted by Peggy, who was both helpful and personable! She had suggestions for potential products when I asked for ideas for our anxious canine. She was a pleasure to speak with and handled the transaction smoothly.

The employee that assisted me was very knowlegable and worked with me by answering all my questions.

After paying to expedite medications for my sick dog, they did not deliver and showed the order only in progress. Twice I waited online for an hour. The third time I used the option for a call back and never received a call. The chat on the website doesn’t work. Then for 4 days they kept asking for information via emails which continued after I had given them the information requested. It all adds up to an absolute mess and total negligence. These folks don’t care about your pets and they even care less about you, the customer. Will NEVER use them again.