PetMedsReviews of 1800petmeds.com

Your customer service is superb.

This business has no place to review them except to send an email to them or on their website bc they know how bad they are and then they can only place the good reviews online. This and one other place I have found the other place has them at a 1.4 and have detailed testimonies not fast fake fairy tale reviews like on here. They have been sued for numerous things including false advertising and infringement they have several complaints with the BBB it just gets worse the more I research after myself going through so much!... THIS COMPANY IS HORRIBLE, I LITERALLY have had at least one issue every time I have ordered from them. I have placed 1.5 orders with them and have had 6 issues!! I say 1.5 bc currently my order is on hold that I placed 3 days ago (25lb of dog food I needed ASAP) that said it would take 3-5 business days yet hasn't even been processed for 3 days and now there's an issue but I tried to call and was on hold for (48 minutes have the screenshot to prove it- why its an 800 number yet no reps are available for 48 almost an hour?!). Couldn't of been THAT much of an issue with the order being they didn't have an issue taking my money THAT day! Yet call me an leave a VM while at work and tell me there's an issue 3 days later and now I can't get ahold of anyone! This after just talking to an agent yesterday who said nothing about "an issue" when we spoke. In fact we were speaking bc I called to find out why my food hasn't shipped yesterday and she tells me then that their warehouse is in NY?! What?! why isn't that stated somewhere as I figured y'all send my meds from 2 hours away and that's where your based out of so didn't think it would even take this long to get the food to begin with. They tell me that its standard 3-5 days for freshness and then I ask to pay to ship it overnight but they cant do that, but JUST said the freshness comment and I STILL haven't gotten it and NOW there's a problem all the sudden after speaking to you yesterday asking why it was taking so long and 3 days after you took my money (not pending) and while there is no one to answer the phones there for an hour afr=ter they tell me this and to call back?! This is minor compared to what happened with my order of meds!!! That was a complete disaster and had to go to a supervisor for the 4 mess ups that happened just to get that settled. PLEASE STAY AWAY!!!!!

Your Customer Service Rep called back quickly and was very helpful and friendly.

They kept saying they didn’t receive the prescription from the vet despite the vet faxing it over 6 times. Huge waste of time for myself and for the vet office. They never answer the phone either. Ended up cancelling the order and going to Costco. I suggest you save time and skip this place.

We ordered and paid extra for overnight shipping to come in next day. Mislead us into thinking overnight literally. We ordered on a Thursday, wasn't delivered until Tuesday!

What a nightmare! I ordered from Pet Meds. No problem at first. Tried to put my autoship on pause because of the weather changes. I received 3 more orders!!!! The company admitted to double charging me, and it shows 2 pending credits back on my credit card, but they won't release my money and give my money back. Don't ever use this company. You can't trust them with your money or information.

absolutely TERRIBLE!!my dog has gone 5 days without his meds,every time i call they tell me tomorrow,i still don’t have them

If health of you pet is important for you never use this company. We needed to begin treatment ASAP. I selected overnight option. Next day I was said that vet approved the order and it was being shipped. Day after nothing was changed in order status. Still not shipped. And I was said that order still not approved. Horrible experience. I canceled the order. Just wasted time.