PetMedsReviews of 1800petmeds.com

Response from PetMedsMay 16, 2025

Dear Deanna, we’re truly sorry to hear your order was delayed. We understand how frustrating that can be, and sincerely apologize for the inconvenience. Our records indicated you have spoken to a supervisor on 51/25. At that time, they advised Kira's weight for the order generated for the 22-44lbs and your vet approved the 44-88lbs. However, the timeframe to receive your order, was passed the normal times we except for an order to ship. We are working actively to prevent this from happening. For the inconvenience, we have added a $50 merchandise credit to use towards the next order. Thank you for your patience.

Response from PetMedsApr 28, 2025

Dear Shannon, We're truly sorry your recent order was delayed and for the frustration this caused. We understand your disappointment. Due to a delay in our pharmacy processing your prescription, your order didn't ship until Friday. We've reported this to our management and are committed to taking steps to prevent future issues. As a courtesy for the inconvenience, we added a $50 merchandise credit to your account to use towards future orders. Thank you for your patience.

Response from PetMedsApr 17, 2025

Dear Kevin, we are so sorry your order has been delayed and for the frustration this has caused. We know how important it is to receive your pet's critical medications on time, and we sincerely apologize for this delay. We're eager to help get this resolved for you and have already requested more information, but haven't heard back yet. To allow us to better assist you and get things back on track as quickly as possible for your beloved pet, please contact us with your order number at 1800-738-6337 at your earliest convenience. Thank you for your patience.

Response from PetMedsApr 17, 2025

Dear Mike, we sincerely apologize for the delay with your order and any frustration it has caused. We're eager to help resolve this for you and have requested more information but haven't heard back. We understand this is inconvenient. While prescription verification typically takes 1-2 business days, approvals from veterinary clinics can sometimes take longer due to their busy schedules. In order for us to better assist you and expedite a resolution, please contact us at 1800-738-6337 with your order number at your earliest convenience. Thank you for your patience.

Response from PetMedsApr 17, 2025

Dear Danielle, we're so sorry to hear about the delay with your order and the frustration it caused. We understand how inconvenient that can be. To clarify our process for prescription orders, our online portal immediately sends an approval request to your veterinarian. In this case, your vet approved the request on March 28th at 11:50 AM, and your order was shipped out the same day. Please be aware that a veterinarian's approval is necessary before we can ship prescription medications. Our system automatically sends this request when your order is placed, though occasional delays can happen on the veterinarian's end due to their busy schedules. We hope this explanation helps clarify the situation. We have applied a $20 merchandise credit to cover expedited shipping on your next order. If you wish to discuss this further, please contact us at 1800-738-6337. Thank you for your patience and understanding as we continuously work to improve your experience.

Response from PetMedsApr 17, 2025

Dear C Armstrong, we're so sorry to hear your order experienced a delay and caused you frustration. We truly understand how inconvenient that can be. Please know that we're actively investigating the reasons behind this delay and implementing measures to improve our shipping timelines and prevent this from happening again. To help us understand your specific situation and explore how we can make things right, please contact us directly at 1800-738-6337 with your order number. Thank you for your patience and understanding as we work to improve.