PetMedsReviews of 1800petmeds.com

Having customer servers like Kelly is why I keep coming back to PetMeds. She was very personable and incredibly helpful. Thank you for the best service around.

I have been making purchases from PetMeds for years. It hasn't been perfect every time, but when there were issues they were addressed quickly and professionally; no harm done. Example: I didn't get my shipment when expected. They immediately sent out a new shipment and it seems like they overnighted it or at minimum, rushed the new shipment. I like this company.

Have ordered several times, and shipping frequently an issue. Don't believe the "free 3-5 business day shipping" pitch. My experience is at least 6 business days. Worse yet, when you inquire, they simply tell you what you already know. I'm sticking with Chewy--better service, honest shipping estimates, overall much better experience.

I bumped them up to 3 stars after the company reached out and apologized. They also tried to help me get the meds for my cat. Original complaint: After I placed my order, I was asked to get an exam from my vet. I explained that I lived in Tunisia, and they kindly forwarded my information to a vet for 1800petmeds. Then I received a message stating the vet was requesting an exam. So, I took my cat to my vet two months early for an exam. The vet completed the exam, stated in my cat's pet passport that she was healthy and Nexgard would be fine. I scanned all of my cat's records for including the exam notes and only then was informed that the exam had to be completed by a US vet. 1800petmeds wasted my time, caused an unnecessary trip to the vet by failing to train their customer service people properly.

I sent a Rx for a medication for my dog, they called me for my credit card and when the meds had not arrived after two weeks, I called back & was told it was going out next day - fast forward two more weeks & two lies that it was being overnighted and it hasn’t left yet! Do not trust these people with Rx your animal needs in a timely manner!

1800petmeds is an amazing company, they answer the phone, they care and they help. Does not matter if I missed the date or my Vet messes up the order the will help, they will ship overnight, they will do above and beyond to get my fur baby the meds she needs. I cannot speak more highly of them. They say "they are here to help" and they really mean it. and that has not changed for more than 10 years.

Called multiple times to cancel my order with items that had went out of stock and over a month later received an email that my order has shipped and was charged full amount.

This is the worst company in my experience. Ordered prescription, paid, and provided my vet information. They never contacted my vet for a few days, until I started to make phone calls ( many). Finally they said they received a prescription, and "would ship the next day". They lied. The did not ship for another few days. After I called them, they said, sorry there is a glitch in the system we would upgrade you to overnight shipping. They lied again. No shipping notification for another two days. I called again, they say sorry , we will ship tomorrow. Then all of the sudden I receive another email that I placed another order, and they charged me AGAIN for the same order! Called them again, they said sorry, we would fix that. They lied again, they did nothing. Then I eventually received a shipping notification, and it is a regular mail, not an overnight as they promised. I will be opening a credit card claim for double charge, I would never use them again, - stay away from these crooks.