1-800 ContactsReviews of 1800contacts.com

My contacts arrived, but the rebates are not user friendly: they make it hard for you to do. Now that I know how I will probably us them again, but not a perfect experience.

Their rebates used to be helpful now they are a scam. They used to send their rebates as checks and it was super easy, now they send it by 'prepaid debit card' which you have to register on a third party website "MyPrepaidCenter" and provide them your personal information. After all that, when you try to register the card (before the expatriation date) it's rejected. They seem to be trying to make it so challenging to access the rebate that you give up so they can keep your money. Not using them again.

Ordering from 1-800 Contacts was my first time ordering contacts online, and it was fantastic! I recently had my routine eye exam, and waited on contacts because the exam would be an extra $60 at the office, plus the contacts itself. My boyfriend remembered seeing an ad for free contact exams with 1-800 Contacts, so I gave it a shot, since I knew my current lenses were correct and no change in prescription was needed. The online exam was very easy to do, and saved me $60! My results came back in less than 24 hours, and I was able to order my contacts. It was a quick and easy process (plus there is a discount for new customers’ first orders!) and it was shipped and delivered to my house in 3 days! I’ll definitely be using 1-800 Contacts again.

I ordered a different brand of lenses this time around, 1800contacts had given me a free trial lens pack in the past so I thought I'd give them a try because they are a little bit cheaper due to being made by 1800contacts. In order to purchase the new brand of lenses I had to take an express exam for the new prescription, which I did. When I got the new lenses, they were awful. I couldn't wear them for more than a few minutes because it was too painful. Then I noticed that while the power was the same, the size of the lens was tiny in comparison to my regular lenses. I don't even know how 1800contacts can sell me lenses that don't even fit on my eye. Their customer service has always been great in my experience, but I still had to pay 7 dollars for shipping to exchange the lenses for my normal brand. I feel like they will do anything to separate you from your money, even prescribe you lenses that don't fit.

My experience with Lindsey via chat was nothing short of EXCELLENT Customer Service. She was able to order my contacts, get my insurance applied which saved me $111.00 all while being courteous and quick with her responses. Chat customer service can be hard but this one painless. Great hire 1800Contacts!

Super nice and friendly on the phone and send orders out really quickly.

I give them 5 stars because I ordered through customer chat & he was very polite & very helpful. I had ordered contacts online from America's Best & sent pic of prescription that was a few days old & ordered from them because they were cheaper than my optical. They processed the order & a week later emails me & says they cancelled my order because my prescription was expired! And it doesn't have to be from one of their drs. So I tried calling customer service for 2 days & never get anyone & left a voicemail 3 times & emailed 3 times & still no response, so I filed complaint with BBB waiting on them to respond. They should be called Anerica's Worst!! So 1-800 Contacts was a life saver. I got a 20% discount & received in 2 days! I wish I would've ordered from them the first time. I would highly recommend them if you need your contacts in a hurry & want good customer service.

1-800-CONTACTS sent me the wrong prescription contacts (+8 instead of -8) and I had to book an eye examination because I thought there was something seriously wrong with my eyes. Within seconds the doctor told me I had been given the wrong prescription and gave me a pair of the correct lenses. She advised me to contact 1-800-CONTACTS about receiving a reimbursement for the unnecessary eye exam. I paid $65 just to be told this company made a mistake. I reached out to 1-800-CONTACTS and they told me they were unable to reimburse me, but would offer 10% off a future purchase. I will not be using this company again. They refused to right their mistake and I ended up having to pay for it.