1-800 ContactsReviews of 1800contacts.com

Their customer service is impeccable. I accidentally sent my order to the wrong address and their online chat customer service helped me and expedited my contacts to the right address for free even though it was my fault. I was so scared I’d have to pay another $100 for contacts. Thank you!

My experience with 1-800 Contacts was nothing but positive, fast, and efficient. I did not have any issues with the shipping or rebate for the contacts. I did have a small issue with the prescription but whether it was my own mistake/doctor's verification etc., 1-800 Contacts representative Ciara fixed it right away. She was professional and went straight to the point on getting the issue resolved. We were on the phone for 3 minutes and it was great. I couldn't be happier with this company and will definitely use them again. It's my first time using this company for contacts and like most people, I usually go to Walmart or BJs but this service is definitely better. I'm not sure why there are bad reviews but don't let the bad reviews deter you from trying it, figure it out on your own. Thanks Ciara for being wonderful. I really appreciated you making the process easy.

This company is awful!! I usually order through Walmart and have had NO ISSUES; then I go and try to order from this UNPROFESSIONAL company..paid for expedited shipping cause I was out and have gotten nothing but the runaround!! My contacts were shipped somewhere else and then when they supposedly fixed it and sent them through 1day shipping again I never received anything! This company is a damn joke and I will NEVER use them again and will make sure everyone I know knows how they are!!!

Terrible contacts. I ordered from the website a couple of weeks ago and the contacts were promptly shipped. I’ve used the same brand with the same prescription for years. I normally get my contacts through my local Walmart and have never once had any problems with my contacts fitting and staying in my eyes. I use the daily’s and was excited that the company had my lenses at a lesser price than I normally pay. I got the 90 day bundle and I can’t begin to tell you that I only have a 30 pack left. These contacts don’t fit, they’re larger than the other contacts from Walmart. I wasted my money on these! I’m ready to throw them out as they don’t stay in my eyes for more than an hour’s time. I will never order from this website again

Super good. like this company. supe good customer services as well

I have purchased contacts from 1-800 contacts on 5 separate occasions. The first time I ordered was June 20th and with that first pack alone, I should still have contacts by now (September 8th). BUT NO. They have stolen my money from me by giving me cheap/RIPPED contacts. The only reason why I continue to buy them is because I am in between eyedoctors right now and my prescription is -7.00 in both eyes. So, needless to say, I am desperate. I often have to go a day or two without wearing contacts because I CAN NEVER PREPARE HOW LING EACH BOX WILL LAST ME. For reference, my last box arrived 7 days ago. SEVEN DAYS AGO. And I just had to purchase more. Each pair of CONTACTS ARE SUPPOSED TO LAST A MONTH and THREE PAIRS COME IN EACH BOX. THAT IS SUPPOSED TO BE THREE MONTHS. This place is such a scam. NEVER EVER EVER EVER EVER EVR EVR BUY FROM 1-800 contacts. I ALSO DONT WANT A CUSTOMER REP TO COME AT ME SAYING SORRY BECAUSE I WILL NEVER TAKE EVEN A LIFETIME SUPPLY OF THESE STUPID SH**S. DONT EVEN APOLOGIZE JUST QUIT YOUR JOB.

They shouldn't lie about eye doctors on their website. I am an optometrist. I price contact lenses within $0-$5 of 1800's pricing. I offer contact lenses from every brand. I offer rebates and take care of my patients who have problems. I do not accept kick backs from companies because contact lens companies do not do that. I have an ethical, legal and medical obligation to take care of my patients. 99% of eye doctors are just like me. Here are some facts: 1800contacts is part of a special interest group with Costco and lens.com and they spend millions of dollars each year on lobbying. their first special interest group was accused of fraud so they shut it down and formed another special interest group that does the same thing but with a new name. 1800 buys contacts cheap in bulk from places like india. they sit in big shipping containers in the heat during shipment for days to weeks. so, there is a better chance the contacts are not as sanitary from online retailers than your local doctor who does not buy in bulk. they are a retail store. they are not an eye clinic. "online eye exams" do not perform the standard of care required to take care of you. no eye doctor would accept these "exams" as legitamite. 1800 pays a retina doctor at vanderbilt to use his signature. he doesn't even fit contacts or check prescriptions. between 2011-2015 about 150-160 legitamite complaints were filed concerning eye doctors releasing contact lens prescriptions. that's about 2-3 complaints per month over a 5 year period. there are about 40 million contact lens wearers in the US. so, 3.33 million people update their contact lens prescriptions monthly. that means 2-3 people out of 3.33 million have had issues with their doctor from 2011-2015. i don't think that amounts to "50% of eye doctors still fail to comply with the law and don’t release prescriptions"(straight from their website). that statement is fraudulent. 1800 and online retailers are only interested in commoditizing a medical device and making money off of consumers. they have no ethical, legal or medical obligation to consumers. they are on record stating that contact lenses do not cause medical complications and that your eye doctors are fabricating such. It is illegal to substitute and/or give people contacts that are not prescribed but they do it. This is why 1800, warby parker, Hubble, etc have bought the rights to old contact lens materials to rebrand and sell to you. It is in their financial interest to switch you to something they can make more money off of. So.....don't buy into the online marketing. Your eye doctors are there to take care of you. Support them and other local businesses. They are the ones hiring your friends and family. They are the ones who have your best interest at heart.

they scammed me by sending email with the type contacts i wear after placing the order they hit my credit card then said i needed a prescription, i have no prescription, putting a hold on my card if they don't refund, don't order from these scam artist