1-800 ContactsReviews of 1800contacts.com

I ordered contacts that were well over due once I got them I made it through my last pair to finally get to the ones ordered from 1-800 contacts. I put them in and they were clearly defective I had contacts in and they didn't change my vision. I contacted 1-800 contacts telling them my long story of these lenses being defective. They told me to re-enter my script and they would verify with my doctor. Never once offered to replace them, refund my money or anything they only wanted to verify my account. I only had my script from the box of which I received from them. After emails back and forth they just stopped responding to my emails. Not one person followed up on my emails to get new boxes since mine were clearly defective. I then had to decide once they proved they don't care about customer service to get lasik. Something I didn't want to be forced to do but I needed to be able to see when I was unable to wear glasses. My eye doctor told me defective contact lenses are very common and it was a shame no one would help me. So if you order anything from them and have a issue just know they don't care.

1 800 contacts not only price matched the lowest price I found for my contact lenses, they expedited the delivery because I was out of contacts and I got them in 24hrs from the time I placed my order !! The lenses are great quality and their customer service is phenomenal. I got disconnected and had to call back. I was ready to start all over but the previous agent took great notes and everything we talked about was available for this agent to see so within 1 minute I was right where I left off when my cell dropped the call. Highly recommend them. If it's been a while, try again you will be pleasantly suprised!!

I rarely ever leave reviews but this seemed necessary. I recently moved away from my primary eye doctor and was looking at a wait time of 3 weeks before I could get another prescription. I was able to complete a new eye exam with 1800 contacts in less than 5 minutes. Once this was complete I ordered contacts and realized I sent them to the wrong address. I quickly texted 1800 contacts and within 2 minutes they changed the address and updated me on the shipping times. This process could not have been easier at a time when I needed it to be as smooth as possible. Highly recommend,

Their brand of bootleg contacts irritate my eyes.

Just made my first order. They made my account, gave me ten dollars off one day shipping and my contacts arrived SO fast. Great customer service. I am never going to stop buying from them.

This is my 2nd experience using 1-800-Contacts. I tried to use a few other online contact delivery services to make use of my eye insurance but both services crashed during my attempts to process an order. I came back to 1-800-contacts and within minutes my order was placed. No hassles. It is worth it to me to save time, rather than money on this transaction. My last experience with 1-800 I used chat and had all of my questions answered. Contacts were expedited and the minimal additional cost was well worth the quick delivery. Excellent customer service, fast delivery! Online platform that actually works every time. A+

Worst customer service ever! I placed my order 10 days ago and after checking online, found that they’d deleted my order. My prescription had expired and nobody bothered to let me know. They called a phone number that isn’t mine, didn’t get an answer, and deleted the order. Didn’t even bother to send an email to the address that they HAD ON FILE and used to send my order confirmation. And the only thing they had to say was they would provide overnight shipping. Seriously?! I just wasted 10 days waiting for you to do your job and that’s all you have to say. Take your business elsewhere!

If I could give less than one star I would. This company is TERRIBLE ! I have been waiting for over 3 weeks for my lenses, and get the same answer “it will be 1-2 business days”. How can that even be true?! They claim they will reimburse me, but after reading these other reviews, I doubt that will happen! I understand that there have been delays with Covid, but don’t lie to people! I will never purchase through them again!