1-800 ContactsReviews of 1800contacts.com

I will never order from 800 Contacts again. I started an order on August 1, 2022 uploaded my prescription to my shopping cart. I did not checkout at that time since I needed to wait for my paycheck to be deposited. In the mean time I received an email stating almost there so on August 4 2022 I placed the order via the link in the email thinking it was connected to the order that I had sitting in the shopping cart. I sent a picture of the prescription without my name since I had already uploaded the prescription I thought on to their site. I received an email which I respond too at 11:39 AM I called spoke to an agent at 3;50 PM was told that everything had not been linked and that if was linked by 6:30 PM the contacts would be shipped out yet Thursday. The agent said that she would try to get my order moved up so that it was linked before 6:30 PM. I received an email at 9:12 PM saying the everything had finally been processed. The contacts shipped out on 8/5/2022 was to receive them on August 8 2022 at 7:00 PM at 8:30 PM still had not received the contacts. I called they are sending me a replacement shipment which I will not receive until sometime Wednesday. In the mean time I have working wearing 2 pairs of glasses to be able to see my computer. I think that is very sad that it takes a 12 hours to process an order for customer who requested and is paying for over night shipping. This is not the first time that I ordered from them thinking I would have by contacts the next day and they took for ever to process the order and I did not receive to following week. Moving forward I will not be purchasing any contacts from this company.

I love 1-800 Contacts, because they make filling my prescription SO easy and seamless. I can order my contacts while I am in another country, and by the time I get home, they are in my mailbox. A couple of times, the lens had laser holes in them, or the vial was empty and 1-800 Contacts replaced them FREE OF CHARGE!!! Also, when my prescription changed a few years back, they TOOK BACK the old prescription and credited me for the value of the remaining lens. You cannot go wrong -- EVER!

I needed contacts fast and they delivered! Prices are comparable to other places.

1800 Contacts has top notch customer service. Their employees are professional and responsive. I will NEVER forget, after a hurricane destroyed my home and community, 1800 contacts’ kindness! My contacts delivery was missing (even our post office was destroyed). 1800 contacts sent another shipment, free of charge! They have a solid refund policy, AND, you can complete an online eye exam. They make everything easy!

I have been a loyal customer for years and never experienced any issues. I made a mistake today in ordering my contacts and forgot to update my address when placing my order; customer service sorted it out immediately and even gave me free expedited shipping despite this being my own fault. There's even the option to do a quick online eye exam to order more contacts if your most recent prescription has expired and you simply don't have the time to go in to see your eye doctor. It costs $20, but I think well worth it if you are in a situation that requires this as your temporary solution.

Being a college student 1-800 contacts provide me with the quick and easiest way of getting contacts without going through the hassle of driving home to see my eye doctor. Shipping takes no time at all and I have never had a problem after actively using them for 2 years now.

I have been wearing contacts for about 13 years and always paid a pretty big price for them. My father in law told me to give this a try, so I did. I have ordered 6 more contacts for $40 cheaper than I could at my eye doctor, AND got them super fast! I placed my order on the 21st (late evening), and received them today (the 25th)!

I am constantly procrastinating when it comes to ordering contacts but these come so fast that I don't even notice when I order them late. I have never had a bad experience with them via chat online. I'm always confused about my insurance benefits bc my work is on an odd schedule with when they reset so I'm always getting in the chat for help. I've also used their online exam which was super easy and saved me a ton of time and travel to a Dr. Overall, I'm a happy customer.