1-800 ContactsReviews of 1800contacts.com

Response from 1-800 ContactsJan 19, 2023

Hi Scott, Thank you so much for taking the time to leave us a review about your experience. We are so sorry for the trouble you had receiving your lenses that is absolutely not the standard we hold our shippers to. We appreciate you providing additional information to us regarding your situation. It would appear that in your specific situation a package was lost by a courier while in transit to you. Unfortunately, that situation is not something we can fix directly but we do offer free replacements for any lost packages as well as a shipping refund for the trouble. I also see we've already submitted a full refund on your order for that lost package. While we do everything we can to avoid lost package situations like this, instances like this are still bound to happen when working with third party shippers. If you have any other questions or feedback for us, please reach out anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsJan 19, 2023

Hi there, Thank you for taking the time to leave us feedback. We are so sorry to hear we weren't able to meet your expectations for delivery. Unfortunately, we did not receive any further information from you regarding your order or situation and therefore cannot speak directly to the issue. All of our shipping options are displayed at checkout and we do our absolute best to ensure those timeframes are accurate. We offer three shipping options: standard (5-7 business days), expedited (2-3 business days), and next business day (1 business day) shipping. All of these timeframes begin after the required 24 hour verification period once your order is placed. If we have a copy of your prescription on file then we are able to skip that 24 hour wait and ship your contact immediately. If you have any further questions about shipping, please feel free to reach out to us anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us. We have live agents available 24/7 to help.

Response from 1-800 ContactsJan 11, 2023

Hi there, Thank you for taking the time to leave us a review. We are terribly sorry we couldn't meet your service expectations. We do our absolute best to provide top-tier customer service to all of our customers and we clearly weren't able to deliver that for you. If you'd like to discuss this further or if you have any other feedback, please feel free to contact us at 1-800-266-8228 or online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsJan 11, 2023

Hi Gwendolyn, Thank you so much for taking the time to leave us a review. We really appreciate any feedback on our services and how we can improve. Unfortunately, when we reached out to you for additional details regarding your situation. Without those additional details, we cannot address the situation directly. With all of that in mind, being double charged for an order is incredibly unusual. That is not standard procedure and almost certainly an error. We do have live agents available 24/7 to help resolve any issues like this. They are available at 1-800-266-8228 or online at www.1800contacts.com/contact-us. We hope to hear from you soon!

Response from 1-800 ContactsJan 5, 2023

Hi Chasity, Thank you so much for taking the time to leave us a review, we appreciate the feedback. We are so sorry for the trouble you had with our Express Exam! We created Express Exam to help customers get access to their contacts when they need them. There are many things our online prescription renewal service can do, but it is not a comprehensive eye exam. Due to the nature of prescriptions, we cannot renew a prescription if it has been too long since your last eye exam. Comprehensive eye exams are still an important part of maintaining happy, healthy eyes. We are terribly sorry this was not acknowledged earlier. Fortunately, with Express Exam, if a prescription is not issued you will receive a full refund. The information you provided did not pull up an account with us, therefore, I'm unable to verify that charge but you will be refunded $20.00 for the exam. If you haven't seen that refund or would like further clarification on the situation, please reach out to us anytime. We have live agents available 24/7 at 1-800-266-8228 or online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsJan 5, 2023

Hi there! Thank you so much for taking the time to leave us a review. We're so sorry to hear we couldn't meet your expectations for price matching. We do our absolute best to meet the needs of all of our customers and we're disappointed we couldn't provide that for you. With that in mind, our price match policy is outlined here: https://www.1800contacts.com/best-price-guarantee. We strive to be transparent about our price matching policy and what options our customers have. Again, we are terribly sorry this wasn't explained properly by our agents, that is a piece of feedback we are working on implementing. If you have any other questions or would like some further information about price matching, we're always happy to help. We have live agents available 24/7 at 1-800-266-8228 or online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsDec 9, 2022

Hi Kim, Thank you so much for taking the time to leave us a review. We are so sorry we didn't meet your expectations for customer service. We do our absolute best to provide a consistent service and, unfortunately, we fell short. With that in mind, we didn't receive any further information from you regarding this situation. Without that additional context, it's difficult to directly address what went wrong. We would love to hear more about this situation and find a better solution for you. We have live agents available 24/7 at 1-800-266-8228.

Response from 1-800 ContactsDec 9, 2022

Hi Jason, Thank you so much for leaving us a review. We are terribly sorry about the experience you had with our agents. That isn't the level of service we expect of our agents and we will be taking corrective action. Unfortunately, we did not receive any further information from you about this situation when we requested it. Without those additional details, it will be difficult to determine a course of action. Again, we apologize for the miscommunication and lack of transparency. We'd love the opportunity to rectify this situation with you. We have live agents available 24/7 at 1-800-266-8228 or online at www.1800contacts.com/contact-us. We hope to hear from you soon!