Dillon W.
First time attempting to order…
First time attempting to order obviously charged me and then said that I’m restricted to only buying contacts the my eye doctor recommended and not what I was attempting to purchase then canceled the order and said I haven’t had a fitted with the current doctor been wearing contacts for years. Horrible first experience will definitely not order from here again. I also don’t agree with there ten day refund bullcrap if they take your money same day they should be held to returning it same day.
Response from 1-800 ContactsMay 8, 2024
Hi Dilon, We appreciate the feedback on our services and are sorry to hear about the trouble you had. We completely understand your frustration with the restrictions placed on contact lens wearers, unfortunately, that is a law around medical devices, not a company policy. To purchase contacts online in the US, you need a valid prescription for the specific brand you're ordering. We are so sorry if this information was not clearly explained during the ordering process. On that note, when an order is canceled we immediately request the authorization on a customer's card be dropped. At that point, your bank's responsibility is to drop the authorization, we can not remove that request on our end. Most banking institutions will drop authorizations quickly but some can take up to 10 days, which is why we provide that timeframe. Again, we are so sorry for the negative experience you had with your first order - we'd love the opportunity to find a better solution. Please reach out to us anytime at 1-800-266-8228 or email us directly at [email protected].