The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
1800contacts.com
Website
1800contacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
For wanting to save few bucks, i ordered a year worth of contact lenses from 1800 contacts and I got screwed. The what they claim to be original is not. They sent me a box of either expired or not original ACUVUE OASYS Contact Lenses and they kept irritating my eyes so I went through one bi-weekly pair every 4-5 days making the $30 that I intended to save cost me hundreds. Will never use again.
Response from 1-800 ContactsJul 19, 2024
Hi there,
Thanks for leaving us a review about your experience. Any feedback is greatly appreciated and we are always looking for ways to improve our customer's experience. We are so sorry you had issues with your lenses. We can assure you all of our contact lenses come directly from manufacturers and are the exact same lenses you would get from your eye doctor's office.
With that in mind, we do cover all of our contacts with a Gajillion Percent Promise meaning we can always help you return, exchange, or replace any contacts that aren't working out. In this specific instance, we could get your lenses replaced or exchange to see if that would help with the irritation you were experiencing.
We would love to look into this further and discuss additional options with you, please contact us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.
GI
Gi I.
Scam website
They claim they do a price match, I found a better price at another website (in US). As soon they figured out that everything looks good, they started playing games and said they can't match. Waste of time.
Response from 1-800 ContactsJul 19, 2024
Hi there,
We're terribly sorry to hear about your experience with our price matching policy. We try to make price matching as simple as possible for our customers and it seems like we weren't able to meet those expectations.
Unfortunately, we didn't receive any further information about your situation and cannot identify what exactly caused the price match to be unusable.
We'd be happy to look into this further and provide some additional details about our policy. Please reach out to us anytime at [email protected].
JR
Jalisa R.
The worse experience I have ever had
The worse experience I have ever had. The representatives are liars. Three weeks later and I still do not have my contacts. The online exam doesn’t work properly and they take your money before the process is even complete and then you have to wait to get your money back when the order wasn’t even truly processed. They cannot be trusted I spoke with a supervisor by the name of Jennifer and she discarded my issues because of their online system! Have integrity, honesty and respect for people
Response from 1-800 ContactsJul 19, 2024
Hi Jalisa,
Thank you for taking the time to leave us a review. We are so sorry to hear about the experience you had with our customer service agents. We absolutely hold them to a higher standard than what you're describing.
Unfortunately, we didn't receive any additional information from you regarding your specific situation. We can only speak broadly to the issues you outlined.
When an order is placed, a pending authorization is put on your bank account to reserve the funds for the purchase. If the order is canceled, then the pending authorization must be removed by your bank. We immediately request the authorization be removed but it takes most banking institutions 3-10 business days to process which is why those funds were not immediately available to you after the issue with your order.
We'd love the opportunity to look into this further and find a solution - please contact us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.
KM
k M.
Apparently, they can't read a prescription!
1. They have now sent me TWO shipments and they are both wrong.
2. I have now uploaded my prescription numerous times.
3. I am told I have to send all these useless contacts back that they keep sending me because they can't send me the ones listed on my prescription or they will charge me yet they don't send me a shipping label.
4. The first time they did not send me multi-focal lenses (despite this being the prescription). The next time they sent me a full shipment but only for my right eye - no left eye contacts.
THEY ARE HORRID!!! USELESS!
Response from 1-800 ContactsJul 19, 2024
Hi there,
We're so sorry for the negative experience you had with our services. We always strive to provide the best service to possible to our customers and it seems we weren't able to meet those standards with your order.
Unfortunately, we did not receive any further information from you about your situation and therefore can only speak broadly to the issues you outlined.
Our prescription verification team works tirelessly to ensure every order we send out is correct - however, they are real people working on these orders and so issues can still arise. All of the contacts purchased from us are backed by our Gajillion Percent Promise and we will always exchange, replace, or return your contacts at no additional cost. If you received the incorrect prescription, we could swap those out for you at no cost, unless the new contacts are more expensive, then you would just need to cover the difference in cost.
We'd love the opportunity to resolve this - please contact us at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.
IL
Ian L.
they yelled at me after they stole my money
Well I've been a customer of this company for 20 years and I've never really had a problem I ordered some contacts yesterday and paid for them using cash on the card today then they dipped my card for a double dip the same amount and threw me into the red for the next two weeks. I guess they have an employee who's a thief or making terrible mistakes I wonder which is more likely. So now I can't even do business or receive payments for three to 10 banking business days because that was my payments received card. I only need a set of lenses not a month-long disaster that ripples down my entire year. If They just put the money back they illegally took I would have said thank you. But I am financially injured and just have to take it. What are you using me in some sort of banking war? This is all corporate garbage. They basically gaslit me Nearly a dozen times after they took my money. ???? Update on July 10 2024. They're telling me they had to put a hold on my paypal card when I paid them with cash, And the paypal card was backed up to an official bank. And I've used paypal hundreds of times over 25 years to pay one eight hundred contacts. Is the first time they gamed my payment for themselves. which is a pile of steaming crap They're gaming the system. They're stealing from banks. And I know lies when I hear them. F you 1800contacts. You're a bunch of liars And criminals. Weve had enough of the criminals in America, Thanks!
Response from 1-800 ContactsJun 27, 2024
Hi Ian,
Thank you for taking the time to leave us a review. We're so sorry to hear about the negative experience you had with your payment issue. We always want to provide the best service and transparency possible, unfortunately, it sounds like we couldn't deliver on that expectation in your situation.
With that in mind, thank you for providing additional information about your account and situation. It definitely provided some necessary context to speak to your experience.
In your specific situation, there was an issue with a payment method and another was used to finalize the order. With those instances, the original payment method used will have a pending authorization on it for 3-10 business days. At that point, it will require the banking institution to release the pending authorization. When a payment method fails on our side, we immediately request the pending authorization to be dropped and the 3-10 business days is the typical timeframe we see from banking institutions to affirm the removal of the authorization.
Again, we are terribly sorry for the lack of clarity you experienced when speaking with our customer service agents. Please reach out to us at [email protected] if you have any additional questions or concerns.
JM
Joshua M.
Thank you so much for making it easy to…
Thank you so much for making it easy to get contacts with your over the phone eye test. It's so hard to get to the eye doctor when you're busy 7 days a week.
FL
Fei L.
order never came in😍😍😍 waste of $61 lmao
order never came in😍😍😍 waste of $61 lmao
Response from 1-800 ContactsJun 28, 2024
Hi Fei,
Thanks for leaving us a review. We are so sorry your order didn't arrive as expected. That definitely shouldn't be happening!
We would love to investigate this for you and get your package replaced. We absolutely want you to have the contacts you ordered. Please call us anytime at 1-800-266-8228 or chat online at www.1800contacts.com/contact-us.
PJ
Patrick J.
Scam DO NOT DO BUSINESS with them
Scam DO NOT DO BUSINESS with them. Over priced the damaged lenses are NEVER replaced as promise. Shipping is a nighmare. Denise a Supervsor is totally rude and obviously hates her job.
Response from 1-800 ContactsJun 28, 2024
Hi Patrick,
We're so sorry to hear about the negative experience you had with damaged lenses and our customer support.
We would love to look into this further and find a solution to make this right. Please contact us at [email protected] and we will investigate your situation.
