1-800 ContactsReviews of 1800contacts.com

Response from 1-800 ContactsAug 2, 2024

Hi Kaia, Thanks for letting us know about your experience. We always strive to provide our customers with their contacts fast and make ordering contacts online as simple as possible. It sounds like we missed the mark with your experience and we'd love the opportunity to make this right. Please contact us anytime at [email protected].

Response from 1-800 ContactsAug 2, 2024

Hi Ty, Thanks for leaving us feedback about your experience. I am so sorry to hear you had trouble with using your HSA and receiving a refund. All purchases do have a pre-authorization put on the payment method, however, it's not a fee and simply a way to secure the funds before they are withdrawn. They should not be two separate transactions. We process refunds back to the original card as soon as a refund is requested. At that point, it's up to the banking institution to process the refund and apply it back to the card. We quote 3-10 business days for all refunds because these are the average time we see banking institutions return funds to cards. We'd love to chat with you about this further and discuss a way to make this right. Please reach out to us anytime at [email protected].

Response from 1-800 ContactsJul 22, 2024

Hi Liz, Thank you so much for leaving us a review about your experience. We're so glad to hear we were able to get your contacts to you faster than expected! If you ever need anything else - just let us know. We're always happy to help.

Response from 1-800 ContactsJul 22, 2024

Hi Dan, We're so sorry to hear about the experience you had with purchasing your contacts. The situation you described sounds incredibly frustrating. We appreciate you for taking the time to leave us feedback - we're always looking for ways to improve our customer's experience. With that in mind, we did not receive any additional details from you about the situation. Without that, we cannot review your account for opportunities to find a resolution. We'd be happy to chat more about this and find a solution - please email us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsJul 22, 2024

Hi Tania, We're so sorry for the lack of transparency you experienced when chatting with our agents. We completely understand your frustration and take complaints like this seriously. Thank you for providing additional information about your situation so we could look into this. Unfortunately, we cannot delete accounts once they are created, however, we can wipe the personal data from the account. I'd be happy to take care of this for you, please email me directly at [email protected].

Response from 1-800 ContactsJul 19, 2024

Hi Jonathan, We are so sorry to hear about the lack of communication you experienced with your order. We absolutely understand your frustration with this situation. Thank you for providing additional information about your order. We reviewed your account and identified the issue you encountered. Unfortunately, the manufacturer of your brand has discontinued making specific prescriptions parameters and your prescription is one of those discontinued parameters. Other retailers or eye doctors may be able to fulfill that order as they have leftover stock, but due to the rate at which we go through inventory we are no longer able to have those in stock since the manufacturer no longer produces them. We understand this situation is frustrating and would love the opportunity to help you out on your next order if you get a new brand of contacts. We'd be happy to honor a new customer discount on your next order - please call us anytime at 1-800-266-8228 or chat in online to redeem that.

Response from 1-800 ContactsJul 19, 2024

Hi Justus, We appreciate you taking the time to leave us feedback. We are so sorry to hear that our price match policy did not meet your expectations. With price matching, we're able to match the price of any US competitor's listed pricing - meaning their base price without member exclusive discounts or discounts offered through shopping links. These discounts are not verifiable on our end and therefore are not eligible for price matching. Our entire price matching policy can be reviewed here: https://www.1800contacts.com/best-price-guarantee. We're always happy to chat if you have additional questions.