1-800 ContactsReviews of 1800contacts.com

DO NOT USE THE APP!! IN A CASE OF EMERGENCY DO NOT DEPEND ON 1800 Contacts to care!!! GO TO WALMART INSTEAD!! While using the app to order my contacts it prompted me to upload a new prescription because the one on file was expired in which I uploaded my new prescription and followed the prompts to complete my order. The order was completed and for 3 days it kept saying “verifying prescription” I paid extra for express shipping 2-3 bus days so I figured ok it should be here by Wednesday-Thursday since I ordered over the weekend. On Tuesday I checked my order to see if the prescription showed verified and instead my order was completely cancelled!!! No one had contacted me, I did not receive a text alert letting me know there was even an issue with my order. I called customer service only to have them tell me that they didn’t see my new prescription upload so my order was canceled and I now had to wait for my refund in 7-10 business days or pay for my contacts again with more money that I do not have!! I’ve tried to contact corporate office and everyone has hung up or sent me to a voicemail!! I have a very strong prescription and I am not able to drive without my contacts and now I am unable to pick up my kids from school and do not know what else to do and No one from 1800 CONTACTS CAN CARELESS ABOUT THEIR MISTAKES or SYSTEM ERRORS BECAUSE ITS YOUR PROBLEM NOT THEIRS!! On top of of that I’ve been waiting on a call back from customer service that said she would call back in a couple minutes and now it’s been over an hour!!

I contacted customer service to inquire on how to leave a product review only to be told they do not have a way to leave reviews. However reviews are shown on more then one area of their website including the item I was wanting to review.

Very poor customer service. I got an email stating my prescription was running out, and to reorder more before it runs out. So I placed the order and received them. A week later I received an email stating a new order is being shipped as scheduled. I called them to cancel this order, and they said it was too late. So I got double charged, and will receive credit once I return an order. In the meantime I told them they were shipping to my old address, and they were able to change that on the shipment going out, but not stop it all together.

1800 Contacts sent me contacts that I did not ask for after continuing to send emails that incorrectly assumed that I needed more contacts. I don't wear contacts as often as I used to. AND, I had an appointment on 8/28/24 with the eye doctor because my vision is affected by diabetes. Had I been given the opportunity, I might have submitted the new prescription to 1800 contacts. Not anymore. Last Straw.

I have ordered from them before with no issue, but this last time was a disaster, it was a pain to even get the order through, then I finally got them in the mail and they were the incorrect prescription (like not even close to mine so I'm assuming they sent someone else's to me) I called and told them, the girl said omg so sorry we will send you the correct ones. I said okay great, and she said is there anything else I can help you with and I said, well what should I do with these does someone need them, and she said "oh yeah I can give you a return label" I said okay, 2 months go by and no label. So I tossed the contacts collecting dust on my shelf, a few weeks later I get an email from them, saying where are the contacts? Here is a label, if I don't return them they are going to CHARGE ME $250!!!!! I said WHAT?!?! And the woman goes on the blame me and said I was told this (which I was not didn't even seem like they cared to get them back) first of all it was their error for sending me the incorrect script, and their error again for not giving me a label. I am not a storage facility for their mess ups. So I called my bank cause they would have just charged me for these and they cancelled my card. Such a pain in my butt not I have to wait for a new card and set up all my autopays. Never again. To charge a customer $250 for their errors is INSANE.

This was my first time ordering with 1-800 Contacts, but never again. I called today to see about the status of my sons contacts which I ordered 2 weeks ago . The order is still pending and est. time is October 9th. I never received an e-mail stating that nor when I was ordering them that they didn't have them in stock or it was going to take that long. This is also not my first time ordering contacts so for them to tell me thats how long it takes is a lie. I have ordered from other websites and it has taken 3-4 weeks tops and that is because they are specialty contacts. I honestly ordered because of the 20% off. From now on sticking with Walmart.

I need a replacement contact. Just one. I’ve never needed one before and I’ve been purchasing contacts from here for YEARS! I have been trying to get it for well over a month now. Each time I call, I get a different person, who gives me a different story. Some of them have told me that the other person I spoke to was incorrect completely. Such a sham! They say they have a “gazillion percent guarantee!” It’s ALL a lie! It’s totally bogus. They promised to call me in a week. Instead they emailed me and said they couldn’t get a hold of me. Total lie. I never got a call. Buyer BEWARE!!! They will NOT replace your contact!!!

My rebate expire by two months, (previously 1800contacts issued check rebates), I go to use the card and I see it expired...my bad. I call 1800contacts they say, "no can do" and send me to Visa (the Issuer), Visa says "no can do, only 1800contacts can reissue" and send me back to 1800contacts. 1800contact then says...Oh sorry you snooze you loose. Over 10 years with 1800contacts and this is how they treat you. Buy elsewhere!