1-800 ContactsReviews of 1800contacts.com

Customer service was great with Colleen yesterday evening! Colleen provided answers to my questions and solved a problem for me immediately! Best of all I had a real live person answer the phone! She took care of everything without transferring my call!

My gas permeable contact lens broke in my eye and caused stabbing pain. Luckily it didn't cause permanent damage. However the company refused to replace it saying that they provide these at cost and maybe go to an eye doctor first. The cost of going to an eye doctor would have been higher than the cost of replacing the lens. This is not a company that stands behind its problems

This has been a literal nightmare process trying to buy contacts here. I ordered contacts almost 3 months ago - and I check out on their site using my vision insurance, for a final amount of $96.98, using paypal. They then proceeded to just charge me $321 without telling me. I noticed this and contacted them for a refund and asked why they did this and they just waffled around it. They refunded that afterweeks, and then just charged me $225 AGAIN without asking me - saying that this was in case my insurnace didn't work. I do not have almost $400 to be held up by this company, its been months and they keep on telling me dates that my refund will be here and they come and go and they don't contact me and I have to chase them down. what they're doin is totally illegal. I literally missed my rent payment this month because of them. I am at a loss here - I feel bullied and like they don't care that that money is a real issue for me when I am paycheck to paycheck. Its been months now they've had my money and I have asked for them to just wire me the money back as they literally took it from me and they would not.

I would give them 0 star if that possible. Their customers service sucks. I call many time to tell them I never received my rebate money. I order with them many time because myself and daughter wear contact. They lied they said they never received my order form. This is the last time I will order from them.

Terrible customer service..they lie like crazy. Sitti g here looking at a shipping label without my apt number and they are telling me it’s there. They lied about how it happened afterwards, but eventually admitted they didn’t actually know how they handle shipping. Double charged too..terrible company and just dumb as rocks customer service.

I normally love 1800 Contacts, but this msg be the last time I order from them. I did their online eye exam, only to have to retake the picture portion because the optometrist who looked at the first round of pictures didn’t like them. I called 1800 Contacts to figure out why, and talked to Cassandra. She told me to “open your eyes more.” That’s racist! I’m sorry I have eyelids that covers my eyes like everyone else. I retook the pics, and they were magically accepted. I’m so over stuff like this going on with them. We’ll see if my contacts arrive on time.

The first ad that I saw for 1-800 contacts there was a Nigerian with white teeth who said come with me to the Glory that is one 800 Contacts... the Glory he was talking about the sperm in his mouth & the load of Spem in his Ass.

Awful. I’ve purchased from them for many years but this one order has taken three returns. And my last order took two returns. Never again.