1-800 ContactsThe largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Betsy B.
Ordering was simple, and my contacts arrived right on time, but the best part was...the cost! Lower prices allowed me to purchase a greater quantity. A great experience all the way around.
Response from 1-800 ContactsApr 27, 2026
We're happy to hear that ordering was simple, your contacts arrived on time, and you were able to purchase a greater quantity due to our lower prices. Thank you for sharing your great experience!
MsO
I received my contacts quickly.
Response from 1-800 ContactsApr 27, 2026
We're happy to hear that you received your contacts quickly. Thank you for your feedback; we appreciate it.
Cheryl
Easy to use. Convenient.
Response from 1-800 ContactsApr 27, 2026
Yay! We're glad you found our product easy to use and convenient. Thank you for your positive feedback; we appreciate it!
Jeanette
I have not received my contacts
Response from 1-800 ContactsApr 27, 2026
We are so sorry to hear you haven't received your order as of yet! That is certainly not the experience we ever want you to have. Please reach out to our team through Chat or give us a call and we'll make sure this is resolved ASAP!
Stephanie
From the customer service representative to the timely delivery of my contacts in the mail, the service was excellent! I really like the communication and the positive affirmations
Response from 1-800 ContactsApr 27, 2026
We're happy to hear that you had such a great experience! We appreciate your positive feedback regarding our customer service and timely delivery; we value your comments.
Ray S.
They accepted my return of unused contacts (which some were expired) and credited me towards a set of new contacts. The person helping was friendly and very helpful.
Response from 1-800 ContactsApr 27, 2026
We're happy to hear that the return process was easy and that our team member was so helpful! We appreciate your positive feedback and are glad you had a great experience.
Renee
Received shipment fast!!!
Response from 1-800 ContactsApr 27, 2026
Thank you for the kind review! We are so happy to hear that you had a great experience with fast and speedy delivery. Thank you!
Elizabeth
Terrible customer service .poor quality product ,several turn lenses .Rude and unkind customer service .Paid for overnight ,didn’t come for 5 days and gave me a hard time refunding
Response from 1-800 ContactsMay 4, 2026
We are so sorry to hear that you received poor service, a substandard product, and late delivery. That is not the experience we want you to have. Please reach out to us at [email protected] and we will look into this for you and do what we can to make this right.
